Customer Support Administrator & CRM Data Specialist

TipTopJob; Standish; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Standish, Wigan head office. You will be the backbone of the Customer Support function, handling quotes, orders, CRM data, and reporting with accuracy and reliability.

You don't need crane knowledge to start; organisation, tech comfort, and pride in high-quality work are what we value. This role offers varied daily tasks and the opportunity to grow within a busy, customer-focused team.

Qualifications

• Previous experience in an administrative or customer support role.
• Strong written and verbal communication and professional telephone manner.
• Good working knowledge of Excel and data reporting.
• Experience using a CRM system.
• Excellent attention to detail and time management.
• Willingness to learn and take pride in accurate, high-quality work.

Responsibilities

• Provide administrative support to the Customer Support and management teams.
• Prepare quotations and rental orders.
• Maintain accurate CRM data.
• Resolve customer queries and produce management reports.
• Support the creation of presentations and business documents.
• Manage multiple priorities with accuracy and deadlines.

Skills

Administrative experience

CRM system

Excel

PowerPoint/Canva

Data entry

Customer service

Communication

Tools

CRM system

Microsoft Office

Job description

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Standish, Wigan head office. You will be the backbone of the Customer Support function, handling quotes, orders, CRM data, and reporting with accuracy and reliability.

You don't need crane knowledge to start; organisation, tech comfort, and pride in high-quality work are what we value. This role offers varied daily tasks and the opportunity to grow within a busy, customer-focused team.