Customer Liaison Coordinator

Aldercote Limited; Hull and East Yorkshire; On-site; GBP 26,000 - 38,000; Full time

Job summary

Aldercote Limited, one of the UK's leading suppliers and service providers of vehicle-mounted access platforms, is growing. We are looking for a confident, organised and personable Customer Liaison Coordinator to become a key member of our team.

The successful candidate will be the central point of communication between our customers, engineers, suppliers and internal departments, ensuring every enquiry is handled professionally from first contact through to resolution.

Responsibilities

• Managing customer enquiries by telephone and email.
• Coordinating engineers and scheduling service visits.
• Recording service activity accurately within our internal systems.
• Processing parts orders from enquiry through to dispatch.
• Tracking deliveries and updating customers.
• Building strong relationships with customers and external service providers.
• Supporting the delivery of new machines to customers.
• Assisting with transport enquiries.
• Following up completed service work to ensure customer satisfaction.
• Handling invoice and administration queries.
• Maintaining accurate records across HubSpot and our service management systems.
• Supporting our sales team by contacting prospective customers and recording opportunities.

Job description

At Aldercote, we're proud to be one of the UK's leading suppliers and service providers of vehicle-mounted access platforms. We work with customers across the UK and Ireland, providing expert support, responsive service and long-term partnerships.

As our business continues to grow, we're looking for a confident, organised and personable Customer Liaison Coordinator to become a key member of our team.

The successful candidate will become the central point of communication between our customers, engineers, suppliers and internal departments, ensuring every enquiry is handled professionally from first contact through to resolution.

Your responsibilities

• Managing customer enquiries by telephone and email.
• Coordinating engineers and scheduling service visits.
• Recording service activity accurately within our internal systems.
• Processing parts orders from enquiry through to dispatch.
• Tracking deliveries and updating customers.
• Building strong relationships with customers and external service providers.
• Supporting the delivery of new machines to customers.
• Assisting with transport enquiries.
• Following up completed service work to ensure customer satisfaction.
• Handling invoice and administration queries.
• Maintaining accurate records across HubSpot and our service management systems.
• Supporting our sales team by contacting prospective customers and recording opportunities.

What you'll enjoy

• A varied role where no two days are the same.
• Working within a friendly, supportive team.
• Building genuine relationships with long-standing customers.
• Opportunities to learn about specialist equipment and our industry.
• Playing an important role in keeping customers operational.

We'd love to hear from you if you:

• Enjoy speaking with people and building relationships.
• Stay calm under pressure.
• Can comfortably manage several priorities at once.
• Have excellent attention to detail.
• Enjoy solving problems independently
• Are confident communicating with both technical and non-technical people.
• Can work independently while being part of a close-knit team.
• Take pride in providing outstanding customer service.