Sales Support Coordinator

JR United Kingdom; Stroud; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated Sales Support Coordinator to join their dynamic team. This full-time role offers a unique opportunity to provide essential support to the sales team, ensuring exceptional customer service and satisfaction. You will manage CRM data, handle customer inquiries, and assist in business development activities. With a flexible working arrangement, including a hybrid model, this position allows you to balance your professional and personal life effectively. Join a company that values your contributions and offers a supportive environment for your growth and development.

Benefits

Commission Scheme

Contributory Pension

25 Days Annual Leave

Volunteering Day

Full Study Support

Qualifications

• Proven experience in a customer service environment.
• Ability to manage own work and deliver objectives.

Responsibilities

• Manage CRM data and ensure accurate reporting.
• Support sales team with customer inquiries and appointments.

Skills

Customer Service

Relationship Building

Communication Skills

IT Skills

Data Protection Understanding

Tools

CRM Software

Job description

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GCS Group (Portable and Modular) Ltd is a leading supplier of portable and modular buildings nationwide. Based in Derbyshire, we offer a wide range of bespoke cabins and modular buildings for various purposes such as classrooms, offices, hospitals and welfare facilities. www.gcsgroup-ltd.co.uk

Role Description

This is a full-time on-site role as a Sales Support Coordinator located in Draycott, Derbyshire. The Sales Support Coordinator will be responsible for providing Sales support, ensuring customer satisfaction, delivering exceptional customer service, maintaining effective communication, and providing administrative assistance within the sales team, it will be office based Monday - Thursday (9am - 5pm) with a Flexible Friday (9am - 1pm) option of working from home or the office to suit you.

Key Responsibilities

• Manage CRM data ensuring that accurate reports can be produced and customer data is correct.
• Acknowledge new enquiries, chasing initial contact, requesting supporting documents such as layouts and initial qualifying.
• Business Development activities (including cold calling)
• Make appointments for the sales team
• Answer incoming telephone.
• Chase quotes / orders and PO's as required.
• Networking if required
• Liaising with manufacturers, suppliers and contractors

Knowledge, skills and experience

• Industry knowledge would be an advantage.
• Proven experience in a customer service environment with Relationship Building.
• Previous experience in a role requiring high-level communication and initiative.
• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets
• Strong IT skills allowing you to effectively use internal systems
• Effective and appropriate communication skills via email and phone
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
• Understanding of data protection and importance of confidentiality.
• Proactive approach to supporting senior management and sales teams.

What we offer

• A salary of £25k – £28k depending on experience
• Commission scheme with an OTE of around £32k - £35k
• Contributory pension
• Hybrid working Office based - 9am - 5pm Mon - Thurs with a flexible Friday - Working from home or office 9am - 1pm
• 25 days annual leave plus bank holidays,
• Encouraged to take a volunteering day per year
• Full study support to gain professional qualifications