Housing & Wellbeing Coordinator Relief

Neurodivergent - Neurodiverse; Chelmsford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension

35 days holiday

Discounts and offers

Job summary

Places for People in the United Kingdom seeks a resident engagement and housing support officer to promote safe, independent living for retirement communities in Chelmsford. You will advise on rent and service charges, assist with benefits claims, and support customers with their financial needs, while collaborating with the income recovery team to reduce rent arrears.

Experience in housing management and health & safety is preferred, with strong MS Office skills and a willingness to work as

Qualifications

• Experience/knowledge of housing management, social care and/or wellbeing of Retirement living services.
• Good computer skills with Microsoft Office applications (Word/Excel/PowerPoint).
• Effective written and verbal communication; ability to build relationships with customers and colleagues.
• A mix of teamwork and the ability to work independently; occasional lone working.
• Awareness of Health & Safety; driving licence and own car for business use.

Responsibilities

• Engage with residents to promote safe and secure independent living.
• Provide advice on rent and service charges and assist with benefits claims.
• Support customers with financial needs and work with income recovery to reduce arrears.

Skills

Housing management

Social care

Wellbeing

Communication

Teamwork

Independent work

Health & Safety

Driving licence

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears.

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practising empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re‑establish control of their lives.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the vacancy. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent - Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health & Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. A driving license and own car for business use is essential for this role.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.