Community Housing Manager

Places for People; Bury; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up

35 days annual leave

Healthcare cashback up to £500

Bonus scheme 2%

Training and development

Employee discounts

Job summary

Places for People seeks a tenancy and estate manager to be present in our communities, delivering an effective service to residents with support from the Community Safety Team. You will ensure contractual compliance, neighbourhood safety and cleanliness, and lead tenancy reviews and inspections to uphold estate standards.

Based in and around our communities with home working also included, you will collaborate with colleagues to drive continuous improvement, manage budgets, meeting deadlines,

Qualifications

• Social housing experience in a Housing Officer role or similar.
• Tenancy management and sustainability experience.
• Excellent communication and ability to build relationships with customers and agencies.

Responsibilities

• Provide tenancy and estate management in the communities you oversee.
• Carry out tenancy reviews and property inspections to uphold standards.
• Work with the team to create neighbourhood and improvement plans within budgets.
• Report to Area Manager and manage neighbourhoods with a customer-focused approach.

Skills

Social housing experience

Tenancy management

Communication skills

Relationship building

Job description

At Places for People, we hire People, not numbers! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note:

Given the on-site and community-focused nature of this role, we're looking for someone who lives within a practical commuting distance of Bury/Manchester.

More about your role

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.

An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework.

Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.

The essential criteria for this is listed below:

• Social housing experience in a Housing Officer role or similar.

• Tenancy Management/ Tenancy Sustainability experience.

This role is based in and around our communities with home working also included.

More about you

We need you to have excellent communication skills ensuring a polite and courteous manner, this is paramount to this role – you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships.

You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions.

You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore, you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously.

We're looking for someone with strong verbal and written communication skills, capable of managing a busy workload with confidence. You'll be adept at prioritising tasks, multi-tasking effectively, and meeting deadlines while delivering high-quality outcomes.

A basic DBS check is mandatory for this role.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more