Remote Customer Support Associate - Flexible 4-on/3-off Shifts

HIVED; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + public holidays

Birthday day off + tenure days off

Private medical insurance (dental/eye/

Job summary

HIVED is a climate-tech logistics startup in London building a 100% electric parcel network and offering flexible shift patterns at our North Woolwich depot. As a Customer Support Associate you’ll shape the HIVED brand by delivering fast, friendly help to end recipients, maintaining high response times, and advocating for better ways to serve customers.

This role combines problem solving with teamwork in a dynamic, high-volume environment and includes benefits like holiday days and private

Qualifications

• 1-2 years experience in similar client-facing roles such as hospitality or retail.
• Demonstrate strong problem-solving and analytical thinking.
• Excellent written and verbal communication with customers.

Responsibilities

• Shape HIVED brand experience by delivering fast, friendly customer support to end recipients.
• Maintain industry-leading response and resolution times in a high-volume environment.
• Identify root causes of issues and propose improvements to service processes.
• Collaborate with teams to ensure smooth delivery experiences.

Skills

Customer service

Problem solving

Communication

Multitasking

Teamwork

Job description

HIVED is a climate-tech logistics startup in London building a 100% electric parcel network and offering flexible shift patterns at our North Woolwich depot. As a Customer Support Associate you’ll shape the HIVED brand by delivering fast, friendly help to end recipients, maintaining high response times, and advocating for better ways to serve customers.

This role combines problem solving with teamwork in a dynamic, high-volume environment and includes benefits like holiday days and private