Customer Support Assistant (Peripatetic)

Doe Park Water Activities Centre; Bradford; On-site; GBP 8,000 - 10,000; Part time

Job summary

Bradford Council is seeking a Peripatetic Customer Support Assistant to cover Eccleshill and Laisterdyke Libraries. You will work across locations, cover sickness and annual leave, and follow a weekly rota that assigns hours and sites.

The role involves welcoming customers, helping them find books, running library services, supporting Storytime and Rhymetime, and assisting with stock and safety. Training is provided, and weekend/evening hours may apply.

Qualifications

• Experience in a customer-facing environment.
• Good literacy, numeracy and IT skills.
• Willingness to learn new digital systems.

Responsibilities

• Welcome customers and provide friendly service.
• Help customers find books and use library resources.
• Deliver activities for children, families and adults.
• Promote reading and digital inclusion.
• Support day-to-day library operations and safety.

Skills

Customer service

Communication

Digital skills

Tools

Library catalogue

Self-service machines

Job description

Peripatetic role (Libraries)

We are recruiting a Peripatetic staff to cover Eccleshill and Laisterdyke Libraries.

Job Introduction

Peripatetic role (Libraries) We are recruiting a Peripatetic staff to cover Eccleshill and Laisterdyke Libraries. This role will be expected to cover sickness and annual leave of other staff members. You will be given a weekly rota, which will list hours and locations for the following week. If no rota given then you will need to work in your base library, after checking with your manager. Your rotas can change weekly as this will depend on which libraries need cover, for which days and times. Most libraries are open 2 nights a week, until 7.00pm. If you are required to work a weekend, then pay will be at time and a half, so an extra hours timesheet will need to be completed. Once you have worked your 15 hours per week, you may be asked if you wish to do extra hours when required by your manager. If you haven’t worked your 15 hours in one week, then you will need to do extra the following week to fulfil your contract.

Do you enjoy helping people and making a difference in your community? Bradford Libraries are welcoming community spaces where people of all ages come to read, learn, connect and discover new opportunities. Every day, we help children develop a love of reading, support people to build digital skills, provide welcoming spaces for local communities and deliver activities that improve health, wellbeing and social connection. We're looking for friendly, enthusiastic people who enjoy working with others and want to make a real difference. As a Customer Support Assistant, you'll help deliver high-quality library services while supporting the day-to-day running of the library.

What You'll Be Doing

• Welcome customers and provide a friendly, inclusive and professional service.
• Help customers find books, information and library resources, and support them to borrow and return items, use the library catalogue, self-service machines, computers, online services and digital resources.
• Deliver and support activities for children, families and adults, including Storytime and Rhymetime.
• Promote reading, learning, digital inclusion and community wellbeing.
• Work alongside colleagues, volunteers and community partners to deliver engaging library services.
• Help keep the library safe, welcoming and well organised.
• Support the day-to-day running of the library, including stock management, library systems, administration, opening and closing the building, security and health and safety procedures.

What We're Looking For

• Friendly, approachable and passionate about delivering excellent customer service.
• Confident communicators who enjoy working with people from all backgrounds.
• Comfortable using technology and willing to learn new digital systems.
• Patient and supportive when helping others develop their digital skills.
• Enthusiastic about supporting reading, learning and local communities.
• Positive team players who are organised, adaptable and reliable.

You'll Also Have

• A love of books and reading
• Experience of working in a customer-facing environment.
• Good literacy, numeracy and IT skills.
• A positive attitude and a willingness to learn.
• The flexibility to work across library opening hours, including weekends and evenings where required.

Previous library experience isn't essential. We'll provide the training and support.

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf.

Equal Opportunities

We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

Attached documents

• Customer Support Assistant JD.pdf