Customer Support Advisor — Fast-Growth Billing Tech

One Utility Bill Ltd.; Newcastle upon Tyne; On-site; GBP 25,000 - 31,000; Full time

Job summary

One Utility Bill Ltd. is a tech business that bundles household bills into one fixed monthly payment. This role sits in a warm and friendly Customer Support Team, delivering amazing service to our customers.

You’ll handle live chats, phone calls and emails, resolve queries swiftly, and keep customers positive about their experience as their bills are managed smoothly.

Join a fast-growing company where great people are valued and where your contributions help people simplify their finances.

Qualifications

• Excellent multitasking and customer service mindset.
• Experience handling live chats, phone calls, and emails.
• Ability to resolve customer issues calmly and efficiently.
• Strong communication and empathy under pressure.

Responsibilities

• Engage with customers and address issues to ensure satisfaction.
• Resolve queries swiftly across chat, phone, and email.
• Maintain high TrustPilot-standard service.
• Manage workload effectively on a rota and collaborative team.

Skills

Multitasking

Customer service

Live chat

Phone support

Email support

Job description

One Utility Bill Ltd. is a tech business that bundles household bills into one fixed monthly payment. This role sits in a warm and friendly Customer Support Team, delivering amazing service to our customers.

You’ll handle live chats, phone calls and emails, resolve queries swiftly, and keep customers positive about their experience as their bills are managed smoothly.

Join a fast-growing company where great people are valued and where your contributions help people simplify their finances.