Customer Support Advisor

Virtual Bridges; Swindon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Support Advisor for a temporary contract in Swindon. This hybrid role involves providing excellent customer service, handling queries, and working within a supportive team environment. Ideal candidates will have strong communication skills and a passion for customer service.

Qualifications

• Strong communication skills and the ability to build rapport.
• Accurate data entry and attention to detail.

Responsibilities

• Handling incoming customer calls and resolving queries.
• Delivering outstanding customer service via phone and email.
• Collaborating effectively with colleagues to meet team goals.

Skills

Customer Service

Communication

Data Entry

Education

GCSE English and Maths

Job description

Temporary contract 4-6 weeks to FTC 6 months

Location: Swindon (Hybrid Working)

Pay Rate: £12.21 per hour

Hours: Full-Time, 37 hours per week

Working Pattern

• Initial 2-3 weeks full-time office-based training in Swindon
• Once trained: minimum 1 day per week in the office, remainder working from home
  
  

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About The Role

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities

• Handling incoming customer calls and resolving queries in line with policy and guidance
• Delivering outstanding customer service via phone and email
• Accurately entering and processing information within service level agreements
• Collaborating effectively with colleagues to meet team goals
• Identifying areas for service improvement
• Maintaining strict confidentiality and data security at all times
• Ensuring detailed and accurate record-keeping
  
  

Essential

Skills and Experience:

• A passion for delivering excellent customer service
• Strong communication skills and the ability to build rapport
• Accurate data entry and attention to detail
• GCSE English and Maths (or equivalent), or ability to work at this level
  
  

Desirable

• Previous experience in customer service, particularly telephone-based
• Ability to work under pressure and meet deadlines
• Experience in a shared services or customer-focused environment
• Knowledge of HR, Payroll, Finance, or Procurement
• Familiarity with internal systems such as Oracle
  
  

Please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.