Customer Support Advisor

HSS Hire; Stretford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

HSS Hire is seeking a Customer Support Advisor to join their team in Stretford. The role focuses on delivering exceptional customer service, requiring problem-solving and clear communication. The company offers benefits such as extra holidays, exclusive discounts, and a supportive working environment, catering to a diverse and inclusive workforce.

Benefits

Extra Holiday buy scheme

Exclusive company discounts on hire equipment

Top healthcare and wellbeing platform

Personalised career progression

Qualifications

• Ability to plan, organise, and prioritise customer queries.
• Strong, clear communication skills.
• High standards of customer service.

Responsibilities

• Handle tasks in a timely manner.
• Maintain accurate communication while handling customer details.
• Exceed customer expectations.

Skills

Customer-focused

Problem-solving

Communication skills

Organizational skills

Team collaboration

Customer service standards

Job description

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As a Customer Support Advisor with us, you'll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling tasks in a timely manner, maintaining strong and accurate communication when handling customers' details, and exceeding our customers’ expectations.

Our benefits include: Extra Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, retail, a top healthcare and wellbeing platform including 24/7 GP access, and personalised career progression to help you excel!

What do you need to succeed as a Customer Support Advisor?

• You will need to be a customer-focused problem solver.
• You will have the ability to plan, organise, and prioritise customer queries.
• You have strong, clear communication skills and the ability to deliver results.
• You can effectively collaborate with colleagues and customers.
• You will uphold high standards of customer service and aim to achieve targets.

Working Pattern
Monday to Friday - Hybrid working

1 in 4 Saturdays 8 am - 6 pm

Who Are HSS?

Over the last few years, we have invested heavily in new systems and technology to revolutionise the future. We were the first hire company to allow customers to order online, and each year we add new tools and functionalities that set us apart.

We’re proud of our progress, and we’re not done yet!

At HSS, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they meet all the requirements stated in the job description. Therefore, we encourage you to apply regardless of whether your experience is an exact match.

We’re also proud to be a Disability Confident Committed Employer and believe everyone should have the opportunity to contribute and thrive within our workforce. Please let us know if you require any reasonable adjustments during the recruitment process to perform at your best.