Service Support advisor

ADECCO; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic technology company based in Cardiff seeks a motivated Service Support Advisor. In this role, you will provide exceptional support to clients and manage service tickets, working collaboratively in a vibrant team. Opportunities for professional growth and a flexible schedule are offered.

Benefits

Flexible Schedule

Career Growth Opportunities

Supportive Work Environment

Qualifications

• Previous experience in customer service or support role.
• Proficient in software systems and technology.
• Excellent communication skills.

Responsibilities

• Provide outstanding support to clients, ensuring their needs are met.
• Manage service tickets and collaborate with team members.
• Handle customer inquiries with a positive attitude.

Skills

Communication

Problem Solving

Customer Service

Teamwork

Tools

Software Systems

Job description

Service Support Advisor

Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it!

Location: Cardiff Central
Contract Type: 8 weeks with potential to extend

What We're Looking For:
We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team.

Key Responsibilities:

• Provide outstanding support to our clients, ensuring their needs are met promptly and effectively.


• Service Ticket management.


• Support and liaise with third party organisations.


• Handling and processing data.


• Manage customer inquiries with a positive attitude and a solution-focused approach.


• Collaborate with team members to streamline service delivery processes.


• Maintain accurate records of customer interactions and service requests.

What You Bring to the Table:

• Highly compliant, with excellent communication skills.


• Previous experience in customer service or support role.


• A proactive approach to problem-solving and the ability to think on your feet.


• Proficient in software systems and technology


• The ability to work both independently and as part of a cohesive team.

Why Join?

• Exciting Work Environment: Be part of a supportive and enthusiastic team that values innovation and collaboration.


• Career Growth: Opportunities for professional development and career advancement await you!


• Flexible Schedule: We understand the importance of work-life balance and offer flexibility in your work hours.


• Make an Impact: Your contributions will directly influence success and help shape the future of our services.

If you're ready to embark on an exciting journey with a company that values your input and fosters growth, we want to hear from you!

We can't wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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