Customer Support Advisor

Randox; Aldergrove; On-site; GBP 21,000 - 26,000; Full time

Job summary

Randox Health is seeking a Customer Support Advisor at our HQ on the Diamond Road near Crumlin. The role involves responding to customer enquiries via phone, email, or live chat, troubleshooting order and account issues, and delivering excellent service while spotting sales opportunities.

40 hours per week, Monday to Friday, with some weekend shifts. The site is remote and requires a full UK driving licence and the right to work in the UK without sponsorship.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Must have the right to work in the UK without visa sponsorship.
• Full UK driving licence and access to a car as the site is remote.

Responsibilities

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders and account status.
• Deliver exceptional customer service and address queries effectively.
• Identify potential sales opportunities and assist with product information.
• Process payments and analyse customer trends.
• Collaborate with team members and internal departments.

Skills

Communication

Customer service

IT systems

Tools

CRM software

Live chat tools

Job description

Customer Support Advisor – (Job Ref: 26N/CSSU)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin.

Location

55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered

Full-time, Permanent

Working Hours / Shifts

40 hours per week, 8.20am to 5pm, Monday to Friday. These shifts are subject to change and some flexibility will be required, including weekends.

What does this role involve?

This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are:

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assist with sales by providing information about new and existing products.
• Process payments.
• Analyse customer queries and trends.
• Perform assigned administrative duties.
• Collaborate with other team members and internal departments.

Who can apply?

Essential criteria:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Currently have the right to work in the UK without visa sponsorship.
• Full UK driving licence and access to a car, as the site is quite remote.

Desirable:

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone.
• Previous sales experience.
• Previous administration experience.
• Experience operating different IT systems.