Customer Support Administrator

JR United Kingdom; Woking; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A growing organization is seeking a Customer Support Administrator for a hybrid role involving customer support and administration duties. Initially a 12-month contract with potential for permanence, the role requires substantial Excel skills and the ability to prioritize effectively in a customer-focused environment.

Responsibilities

• Support customers via email during their removal process.
• Administer contract paperwork.
• Assist the sales team and participate in customer meetings.
• Remove data from customer accounts.
• Manage a designated mailbox.

Skills

MS Excel

Workload prioritization

Job description

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We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent.

This is a hybrid position with 3 days in the office and 2 days from home.

Key Responsibilities for the Customer Support Administrator:

- Supporting customers, predominantly via email, with the removal process from their portfolio

- Administration for the contract paper work

- Supporting the sales team and attending customer meetings

- Removing data from customer accounts

- Managing a designated mailbox

Key Skills for the Customer Support Administrator:

- Previous use of MS packages, specifically excel with the ability to view duplicate values

- Ability to prioritise workload effectively