Customer Support Administrator

JR United Kingdom; Telford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A growing organisation is seeking a Customer Support Administrator for a 12-month hybrid position. The role requires effective customer support and administration skills, focusing on data management and team collaboration. Candidates should be proficient in MS Excel and be able to prioritise tasks efficiently.

Responsibilities

• Support customers via email with the removal process.
• Administer contract paperwork.
• Support sales team and attend customer meetings.
• Remove data from customer accounts.
• Manage a designated mailbox.

Skills

MS Excel

Prioritisation

Job description

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We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent.

This is a hybrid position with 3 days in the office and 2 days from home.

Key Responsibilities for the Customer Support Administrator:

- Supporting customers, predominantly via email, with the removal process from their portfolio

- Administration for the contract paper work

- Supporting the sales team and attending customer meetings

- Removing data from customer accounts

- Managing a designated mailbox

Key Skills for the Customer Support Administrator:

- Previous use of MS packages, specifically excel with the ability to view duplicate values

- Ability to prioritise workload effectively