Customer Support Administrator

Rsgroup; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading global company seeks a Customer Support Administrator for a 7-month fixed term contract in Warrington. The role involves providing administrative support, expediting orders, resolving queries, and working closely with stakeholders for two clients. The successful candidate will demonstrate resilience, problem-solving abilities, and an analytical mindset, thriving in a dynamic environment.

Qualifications

• Proactive approach and resilience in handling queries.
• Strong problem-solving and analytical skills.
• Ability to work effectively under pressure.

Responsibilities

• Provide urgent administrative assistance for client orders.
• Communicate effectively between stakeholders to expedite processes.
• Resolve supplier invoice queries for multiple clients.

Skills

Resilience

Problem-solving

Analytical mindset

Team player

Job description

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Customer Support Administrator

Location: Warrington, GB, WA3 6UT

Brand: RS Integrated Supply

Work Location: Office Based

Role type: 7 month FTC

As the Customer Support Administrator, you will support the provision of urgent administrative assistance, with basic customer-facing skills, focused on expediting orders and resolving AP queries. The role involves split responsibilities between two clients – German and Belgian.

You will work closely with our clients’ stakeholders to support operational service excellence and contribute to the growth of RS Integrated Supply and its sales opportunities.

What you will be doing:

• Providing urgent administrative assistance, focusing on expediting orders and resolving AP queries, split equally between two clients.
• Communicating effectively between sites and RS IS internal stakeholders to expedite orders and resolve queries for a Belgian client.
• Investigating and liaising with internal stakeholders regarding supplier invoice queries for a German client.
• Working effectively under pressure and within strict deadlines in a dynamic business environment.

What do I need to be successful?

If you possess the following skills and experience, we want to hear from you:

• Resilience and a proactive approach.
• Problem-solving skills.
• Analytical mindset.
• Team player.

About RS Integrated Supply:

We are a global leader in providing integrated supply solutions to manufacturing industries, offering procurement services, transactional processing, stores management, and inventory optimization through industry-leading digital platforms. Our clients include companies in pharmaceuticals, food, beverage, automotive, and aerospace industries.

Our values are: We are one team, we deliver brilliantly, we do the right thing, and we make every day better. These values unite our approximately 9,000 global colleagues and set us apart from our competitors. They reflect how we work today and how we will grow in the future, shaped by our people, for our people.

Join us and help make great things happen. Aim for amazing and beyond.