Client Support Administrator

Culina Group Limited; Market Drayton; On-site; GBP 26,000; Full time

Job summary

Culina Logistics is hiring a Client Support Administrator to handle customer inquiries and manage stock for reputable clients. The role involves proactive communication, order management, and delivering exceptional service on a 12-month fixed contract. Benefits include competitive salary, annual leave, and developmental opportunities within a supportive team culture.

Benefits

Annual Leave – Competitive holiday entitlement of 235 hours

Pension scheme – great contribution of 4% employee and 4% employer

Life Assurance - x2 your annual salary

Wellness – Access to a confidential telephone counselling service

Eye Care Vouchers – Discounts on prescription glasses

Reward & Recognition – Employee of the month and year awards

Everyday discounts – Access to over 50 retailer discounts

Qualifications

• Customer Service skills necessary to maintain high client satisfaction.
• Strong communication abilities required.
• Attention to detail is crucial for inventory management.

Responsibilities

• Manage client orders and ensure timely resolution of queries.
• Coordinate with internal departments for optimal solutions.
• Maintain positive client relationships through effective communication.

Skills

Excellent verbal and written communication skills

Exceptional attention to detail

Ability to work in a pressurised environment

Ability to work using own initiative

Negotiating skills

Customer Service driven

Job description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

This is a 12 month fixed term contract.

Salary:£25,525 per annum

Working hours:4 on 4 off days, 06.00-18.00

Key Duties of aClient Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
• Ensure a positive client experience through high quality service and communication thereby attaining client retention.
• Looking after a portfolio of clients on a daily basis.
• This list is not exhaustive and the job holder may be required to undertake other duties.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills – ability to influence and steer.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Additional Information

As part of our drive to make Culina Logisticsa great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– Competitive holiday entitlement of 235 hours.
• Pension scheme –Wewant colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance- x2 your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!