Customer Support Administrator

First Recruitment Services; Haywards Heath; On-site; GBP 24,000 - 26,000; Full time

Job summary

A small but growing financial services company in Haywards Heath is seeking a Customer Support Administrator. In this office-based role, you will manage client inquiries and perform administrative tasks, contributing to a dynamic team environment. The position requires strong communication skills and prior experience in customer support.

Benefits

Excellent pension scheme

Life assurance

Regular salary reviews

20 days holiday plus bank holidays

Qualifications

• Fluent in English (spoken and written).
• Previous office based customer services experience essential.

Responsibilities

• Handle enquiries from clients via email and phone.
• Complete administrative tasks in line with responding to client queries.

Skills

Excel Skills

Communication Skills

Methodical Working Manner

Ability to Prioritise

Job description

• Position: Customer Support Administrator
• Salary: £24,000 – £26,000 per year – very good all round company benefits, including excellent pension scheme along with life assurance and regular salary reviews. Holiday entitlement starts at 20 days plus all bank holidays – this increases with length of service
• Location: Haywards Heath, West Sussex
• Hours: Monday – Friday, 09:00 – 17:00 – office based role only
• Role based in Haywards Heath, modern offices, 10 minute walk from the station. Some parking available on site along with nearby free street parking.

We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit a Customer Support Administrator to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant financial services based company. Excellent opportunity within a small and dynamic company which offers the chance to progress.

Customer Support Administrator– duties include:

This role involves dealing with enquiries from clients both via email and phone, most queries come in via the shared in-box. The nature of the enquiry will dictate whether this is handled by the representative or passed on to specific member of staff within the business. There will also be administrative tasks required for completion in line with responding to client queries.

My client is a small, dynamic, progressive and growing business.

The Person:

The successful applicant will have:

• Good Excel skills
• A methodical and meticulous working manner.
• Good communication skills, both written and oral.
• A readiness to challenge colleagues, clients, and suppliers to ensure accuracy.
• An ability to manage and prioritise multiple ongoing enquiries.
• It is important to like pets as sometimes there are small (well behaved) dogs in the office.

Experience, competencies and knowledge required

• You must be fluent in English both spoken and written, have a positive manner, be a quick learner, self-motivated and able to operate independently within the training framework given.
• Previous office based customer services / customer support experience is essential

For more information regarding this new and exciting Customer Support Administrator opportunity, please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.