Customer Support Admin (Immediate Start)

Honeycomb; Belfast City District; On-site; GBP 15,000 - 21,000; Full time

Job summary

Honeycomb is working with a leading business service provider in Belfast to recruit a Customer Support Administrator on a temporary basis. You will support the domestic team, respond to customer queries and coordinate with internal teams to resolve issues or complaints.

The ideal candidate should be IT literate with CRM experience and Excel skills, possess excellent communication, attention to detail and the ability to prioritise tasks in a fast-paced environment.

Qualifications

• IT literate with ability to adapt to CRM and proven experience with Excel.
• Excellent written and verbal communication skills.
• Precise attention to detail and ability to work confidently with data.
• Able to prioritise tasks in a dynamic environment.
• Strong background in a customer service role.
• Administrative background.

Responsibilities

• Providing exceptional customer service and resolution of incoming enquiries.
• Answer incoming calls in a professional manner, providing a high level of customer service.
• General administrative tasks such as scanning, printing and filing accurately.

Skills

IT literate

Excel

CRM

Data handling

Prioritisation

Customer service

Administrative tasks

Job description

Customer Support Administrator (Immediate Start)

Honeycomb is delighted to be working with our client a leading business service provider based in Belfast on a temporary basis. This is a unique opportunity to provide essential support to a fantastic team.

As a customer service administrator, you will provide support to the domestic team, respond to customer queries and co-ordinate with internal teams to effectively resolve issues or complaints.

Key responsibilities

• Providing exceptional customer service and resolution of incoming enquiries
• Answer incoming calls in a professional manner, providing a high level of customer service
• General administrative tasks such as scanning, printing and filing accurately

The Ideal Candidate

• IT literate ability to adapt to CRM and proven experience with Excel
• Excellent written and verbal communication skills
• Precise attention to detail and ability to work confidently with data
• Possess the ability to prioritise tasks in a dynamic environment
• A strong background in a customer service role
• Administrative background

What Is On Offer?

• 3 month temporary role
• Full time hours
• Hourly rate of £13
• Opportunity to gain hands on experience in an excellent working environment

Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.

Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.