Service Administrator

Honeycomb; Belfast City District; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Equal opportunities employer

Job summary

Honeycomb is recruiting a Service Administrator to join their Belfast team. The role acts as a central point of contact for in-house engineers, coordinates callouts and service visits nationwide, manages customer relationships, and supports day-to-day operational activities. Strong IT proficiency and ability to manage multiple priorities in a fast-paced environment are essential.

The salary is £26,000-£29,000, depending on experience. The position runs Monday to Friday with on-site parking.

Qualifications

• The successful candidate will have experience in administrative, service coordination, or helpdesk roles.
• Strong organisational and coordination skills are essential.

Responsibilities

• Act as the main point of contact for in-house engineers, coordinating callouts and service visits nationwide.
• Managing key customer accounts, ensuring high service levels, and developing client relationships.
• Supporting the review and processing of job-related invoices and general billing and administrative duties.
• Maintaining accurate customer records and uploading or digitising documentation as required.
• Communicating with clients via telephone and email and ensuring clear cross-departmental communication.

Job description

Honeycomb is pleased to support an excellent, reputable client in the recruitment of a Service Administrator to join their Belfast-based team. This is a fantastic opportunity to become part of a respected organisation that continues to grow and develop within a dynamic and evolving industry.

The Service Administrator will play an important role within the business, acting as a central point of contact for in-house engineers while coordinating work schedules, managing customer relationships, and providing support across day-to-day operational activities.

Key responsibilities include:

• Acting as the main point of contact for in-house engineers, coordinating callouts and scheduled service visits nationwide.
• Managing key customer accounts, ensuring a consistently high level of service and developing strong client relationships.
• Supporting the review and processing of job-related invoices, alongside general billing and administrative duties.
• Managing compliance requirements, maintaining accurate customer records, and uploading or digitising documentation as required.
• Acting as a key contact for clients through telephone and email communication.
• Maintaining clear and effective communication across internal departments to ensure the smooth running of daily operations.
• Demonstrating excellent attention to detail, with the ability to work efficiently and confidently within a busy and varied environment.

The successful candidate will ideally have previous experience in a similar administrative, service coordination, or helpdesk position and be comfortable working in a fast-paced environment. Strong organisational and coordination skills are essential, along with excellent IT proficiency and the ability to manage multiple priorities effectively.

The salary for this role is £26,000-£29,000, depending on experience. The position operates Monday to Friday and also offers on-site parking.

Honeycomb is an equal opportunities employer.