Customer Support

Virtual Bridges; Brighton; Hybrid; GBP 26,000; Full time

Job summary

A dynamic company is seeking a passionate Customer Support Agent in Brighton. This full-time role involves managing customer inquiries across various platforms, ensuring satisfaction through effective solutions. Ideal candidates will display strong communication skills, attention to detail, and a commitment to exceptional service.

Qualifications

• CRM experience is preferred but not essential.
• Basic understanding of GIS is preferred but not essential.
• Experience in 1st Line Support is advantageous.

Responsibilities

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Assist other departments with queries as needed.

Skills

Proficiency in Google Drive

Excellent written and verbal communication skills

Logical problem-solving

Attention to detail

Customer service skills

Job description

Customer Support Agent

Customer Service / Technical Support

Full Time Permanent Monday to Friday

£25,260

Hybrid / 3 days in office

Job Responsibilities

• Handle customer queries via phone, email, and live chat.
• Place customer orders using mapping tools.
• Monitor internal systems relevant to the role.
• Assist other departments, such as sales and consultancy teams, with queries as needed.
• Recommend suitable products and services to our customers.
• Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
  
  

Required Skills & Qualifications

• Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
• CRM experience is preferred but not essential.
• Excellent written and verbal communication skills.
• A methodical and logical approach to problem-solving.
• Ability to work autonomously and as part of a team.
• High level of accuracy and attention to detail.
• Basic understanding of GIS is preferred but not essential.
• Strong customer service skills.
• Experience in 1st Line Support is advantageous.
  
  

Join Us!

If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.