Customer Support Representatives

Hubstaff; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A globally recognized User Experience research team is hiring Customer Support Representatives for a remote long-term position. Applicants should possess excellent communication and problem-solving skills and be committed to long-term service. This role offers the flexibility to work from anywhere while providing crucial support to clients across the globe.

Qualifications

• Must have a laptop/PC with a webcam.
• Must be available for meetings every Monday and Friday.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.
• Collaborate with teams to ensure a seamless experience.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Analytical skills

Proficiency in customer support software

Ability to work independently

Job description

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Customer Support Representatives, London

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Client:

Hubstaff

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5f94d530a51f

Job Views:

29

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Exciting Opportunity for Customer Support Representatives with DoWell UX Living Lab!

DoWell UX Living Lab, a division of DoWell Research. As a globally renowned User Experience research team, we have been trusted by top brands like Google and Spotify since 1995. With our extensive research background, we are now developing management products for small to medium-sized businesses globally.

Job Description:

• Full-Time Freelancer: We require your full-time commitment, with meetings scheduled at our convenience. If you are currently employed or a student, please do not apply.
• Equipment: Must have a laptop/PC with a webcam.
• Long-Term Opportunity: This is a long-term position.
• Availability: Must be available for meetings every Monday and Friday.

Skills Required:

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional and empathetic manner
• Strong problem-solving and analytical skills
• Proficiency in using customer support software and tools
• Ability to work independently and as part of a team

Duration:

This is a long-term position, not limited to one week. An interview will be conducted before hiring, so apply only if you are committed to long-term work with us.

Roles and Responsibilities:

• Provide excellent customer service to our clients via phone, email, and chat
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Gather and analyze customer feedback to improve our products and services
• Maintain and update our knowledge base and documentation
• Collaborate with other teams to ensure a seamless customer experience

Location:

Remote-based job. Candidates from all over the world are welcome to apply.

Join us in revolutionizing user experience research and product development. Apply now for this exciting opportunity!

To Apply:

Please send your cover letter highlighting your relevant skills and experience.

We look forward to hearing from you!

The DoWell UX Living Lab Team

P.S.: If you know of any talented customer support representatives who might be interested in this opportunity, please feel free to share this information with them. We appreciate your support in spreading the word!