Customer Supply Chain Representative - Nottingham

Coca-cola European Partners; Nottingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private Medical Insurance

Share scheme

Pension contributions

Flexible benefits

Corporate discounts

Free parking at Nottingham Station Car

Free drinks

Parental benefits

Job summary

Coca-Cola Europacific Partners is recruiting a Customer Supply Chain Representative in Nottingham. The role focuses on delivering exceptional service, processing orders, and resolving supply issues for a diverse customer base.

You will work with SAP to ensure accurate order fulfilment, liaise with customers and internal teams, and contribute to continuous improvement while building strong partnerships with retailers and distributors.

Qualifications

• Previous customer service, customer supply chain or order management experience.

Responsibilities

• Processing customer orders accurately and efficiently through SAP to ensure customer requirements are met.
• Managing customer queries, supply issues and complaints from initial investigation through to resolution.
• Liaising with customers and internal stakeholders to proactively resolve delivery and service challenges.
• Identifying trends and recurring issues, supporting continuous improvement activities and corrective actions.
• Building strong, trusted relationships with customers to enhance their experience and strengthen partnerships.
• Collaborating closely with Supply Chain, Logistics and Commercial teams to achieve service and operational goals.
• Maintaining a high level of accuracy while working within established processes and service standards.

Skills

Customer service

Order management

Problem solving

Communication

Teamwork

Attention to detail

Organised

PC skills

Tools

SAP

Salesforce

Microsoft Excel

Job description

Customer Supply Chain Representative – Nottingham

8-5, Monday- Friday, 40 hours

Salary: £28,184

Structured Career Development + Annual performance related pay bonus and pay reviews + Private Medical Insurance + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits

What you become a part of

At Coca-Cola Europacific Partners, we're home to some of the world's most iconic brands, including Coca-Cola, Fanta, Sprite, Monster and Costa Coffee. Behind every order delivered and every shelf stocked is a team committed to delivering an exceptional experience for our customers.

As a Customer Supply Chain Representative in our Nottingham Logistics team, you'll join a high-performing, customer-focused environment where collaboration, accountability and continuous improvement are at the heart of what we do. Our team is known for developing talent, creating opportunities for growth and helping people build meaningful careers across the business.

You'll be joining a supportive and inclusive workplace where achievements are recognised, ideas are valued and development is genuinely encouraged. If you're looking for a role where you can make an impact, build strong customer relationships and grow your career, we'd love to hear from you.

What to expect

As part of our Customer Logistics team, you'll play an important role in ensuring customers receive the right products at the right time. You'll work with a diverse customer base, from major retailers and wholesalers to high street outlets and food service operators, helping to deliver the service excellence that our brands are known for.

Key responsibilities include:

• Processing customer orders accurately and efficiently through SAP to ensure customer requirements are met.
• Managing customer queries, supply issues and complaints from initial investigation through to resolution.
• Liaising with customers and internal stakeholders to proactively resolve delivery and service challenges.
• Identifying trends and recurring issues, supporting continuous improvement activities and corrective actions.
• Building strong, trusted relationships with customers to enhance their experience and strengthen partnerships.
• Collaborating closely with Supply Chain, Logistics and Commercial teams to achieve service and operational goals.
• Maintaining a high level of accuracy while working within established processes and service standards.

No two days are the same, and you'll have the opportunity to make a real difference by ensuring our customers receive the outstanding service they expect from CCEP.

Skills and essentials:

We're looking for someone who enjoys working in a fast-paced environment, takes ownership of their work and is passionate about delivering excellent customer service.

You’ll be successful in this role if you have:

• Previous customer service, customer supply chain or order management experience.
• Strong problem-solving skills and the confidence to make informed decisions.
• Excellent communication skills with the ability to build effective relationships both internally and externally.
• A collaborative mindset and a willingness to work as part of a team.
• Strong attention to detail and the ability to manage multiple priorities.
• Good PC skills, including experience using Microsoft Excel.
• A structured and organised approach to work.

It would be advantageous if you also have:

• Experience using SAP, Salesforce or similar business systems.
• Experience working within a supply chain, logistics or FMCG environment.

Most importantly, we're looking for people who bring energy, curiosity and a commitment to delivering great outcomes for our customers. In return, we'll provide the support, development and opportunities to help you build a rewarding career with CCEP.