Customer Supply Chain Administrator

Clockwork Organisation Ltd t/a Travail Employment; Wrexham; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Temporary to permanent

Weekly pay

Training and support

Team environment

Job summary

Clockwork Organisation Ltd t/a Travail Employment is seeking a Customer Supply Chain Administrator in Chirk, Wales. This part-time, temporary position offers a clear path to permanent opportunities for the right candidate and involves supporting a busy supply chain and customer service team.

You will handle order processing, inquiries, and record-keeping while ensuring accurate pricing, timely deliveries, and high-quality customer service in a small, supportive team environment.

Qualifications

• Previous experience within administration, customer service, supply chain, or an office-based environment.
• Excellent communication skills and the ability to build positive relationships with customers and colleagues.
• Experience in order processing or supply chain administration would be advantageous.

Responsibilities

• Process customer orders and invoices through the company's in-house ordering system, ensuring pricing, quantities, and credit limits are correct.
• Respond to customer enquiries via telephone and email with a professional, efficient service.
• Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
• Investigate and resolve customer complaints, providing solutions and ensuring follow-through.
• Maintain accurate customer and supplier records, documentation, and filing systems.
• Follow company policies and service standards.
• Assist with office projects and additional customer-related duties as required.
• Support and demonstrate company values in daily activities.
• Ensure activities comply with Quality & Food Safety requirements.

Skills

Communication skills

Organisational skills

Customer-focused

Multitasking

Professional approach

Tools

Microsoft Office

In-house ordering system

Job description

Customer Supply Chain Administrator

GBP14.88 per hour

Part Time, 22.5 Hours per Week

Chirk

Temporary Position with Permanent Opportunities

An organised and customer-focused Customer Supply Chain Administrator is required to support a busy supply chain and customer service team. This role involves processing customer orders, managing customer enquiries, maintaining accurate records, and ensuring the smooth coordination of supply chain activities while delivering excellent customer service.

Responsibilities of the Customer Supply Chain Administrator:

• Process customer orders and invoices through the company's in-house ordering system, ensuring accuracy of pricing, quantities, credit limits, and financial controls.
• Respond to customer enquiries via telephone and email, providing a professional and efficient service at all times.
• Liaise with manufacturing partners regarding orders, acknowledgements, and customer requirements.
• Investigate and resolve customer complaints, providing effective solutions and ensuring issues are followed through to completion.
• Maintain accurate customer and supplier records, documentation, and filing systems.
• Follow company communication procedures, policies, and service standards.
• Assist with office projects and additional customer-related duties as required.
• Actively support and demonstrate company values in daily activities.
• Ensure all activities comply with Quality & Food Safety requirements, protecting product safety, legality, authenticity, and quality.

The Candidate:

• Previous experience within administration, customer service, supply chain, or an office-based environment.
• Excellent communication skills with the ability to build positive relationships with customers and colleagues.
• Experience in order processing or supply chain administration would be advantageous.
• Strong organisational skills and attention to detail.
• Confident using computer systems and Microsoft Office applications.
• Ability to manage multiple tasks and prioritise workload effectively.
• Professional and customer-focused approach to resolving issues and enquiries.

Benefits:

• Temporary to permanent opportunity
• Weekly pay
• Ongoing training and support
• Friendly and supportive team environment