Customer Supply Specialist – FMCG

PZ Cussons; Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

PZ Cussons is seeking a Customer Supply Coordinator in Manchester to join our Demand & Customer Supply team. You’ll help ensure products reach customers on time and in full, turning supply chain insight into action and building trusted partnerships.

You’ll work with planning, logistics, commercial and customer teams to deliver exceptional service while continuously looking for improvements in how we work.

Qualifications

• Experience in a customer service or supply chain role within FMCG/fast-paced environments.
• Strong organisational skills to manage multiple priorities with accuracy.
• Confidence working with data and reporting service performance.
• Excellent communication and relationship-building across teams and customers.
• Proficiency in Microsoft Office, especially Excel.
• Experience using ERP systems such as SAP is an advantage.

Responsibilities

• Build strong customer relationships and deliver consistently high service.
• Manage orders end-to-end and resolve issues before impacting service.
• Monitor service performance and drive OTIF improvements.
• Collaborate across supply chain, logistics, commercial and finance.
• Share customer insights to support forecasts and align supply with demand.
• Identify opportunities to cut cost to serve and improve processes.

Skills

Customer service

Supply chain

Data interpretation

Communication

Organization

Attention to detail

Tools

Excel

SAP

Job description

PZ Cussons is seeking a Customer Supply Coordinator in Manchester to join our Demand & Customer Supply team. You’ll help ensure products reach customers on time and in full, turning supply chain insight into action and building trusted partnerships.

You’ll work with planning, logistics, commercial and customer teams to deliver exceptional service while continuously looking for improvements in how we work.