Customer Success & Upsell Advisor

Sunbelt Rentals Careers; Dundee; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Sunbelt Rentals in Dundee is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities. You will handle customer communications by phone and email, manage orders from enquiry through post-hire feedback, and build strong relationships with regular customers.

This hands-on role requires a proactive approach, strong communication skills and a willingness to learn our products and IT systems while contributing to continuous

Qualifications

• Proven experience in a Customer Service role, ideally handling inbound order/sales enquiries and satisfying customers.
• Experience in the hire or construction industry is advantageous but not essential.
• Experience developing and using product knowledge to support customers.
• Exceptional communication, negotiating and influencing skills with internal and external customers.
• Ability to use own judgment and initiative within company policy and pricing structures.
• Strong teamwork, adaptability and a continuous improvement mindset.
• Good level of computer literacy and willingness to learn new IT systems.

Responsibilities

• Handle customer calls and emails, responding to website requests and guiding orders from enquiry to post-hire feedback.
• Build relationships with regular customers and identify upselling opportunities.
• Ensure delivery of best-in-class service and accurate customer information across the journey.
• Work in a fast-paced environment, managing multiple tasks, deadlines and targets.

Skills

Customer service

Telephone handling

Upselling skills

Relationship building

MS Office

Tools

MS Office

Job description

Sunbelt Rentals in Dundee is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities. You will handle customer communications by phone and email, manage orders from enquiry through post-hire feedback, and build strong relationships with regular customers.

This hands-on role requires a proactive approach, strong communication skills and a willingness to learn our products and IT systems while contributing to continuous