Customer Success Executive

enable recruitment | B Corp; Bath; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

8% employer pension contribution

Private health insurance

Job summary

enable recruitment | B Corp in Bath/Leeds offers a hybrid Customer Success Consultant role supporting law firms across the UK. You will manage client portfolios, build strong relationships and drive value from our software through training and business analysis.

Travel to client sites as needed, deliver onsite and remote training, and collaborate with Product, Sales and Marketing to improve the customer experience. Previous law firm experience is preferred.

Qualifications

• Experience working in a law firm or professional services is advantageous.
• Excellent written and verbal communication skills.
• Ability to translate complex software features into simple benefits for clients.
• Strong relationship management and stakeholder engagement skills.

Responsibilities

• Manage a portfolio of clients and be the main point of contact throughout their journey.
• Develop deep understanding of each client's business, processes and objectives.
• Analyse client requirements and map software to their goals.
• Proactively check in with clients via remote meetings and training plans.
• Deliver training to help clients get the most from the software.
• Identify upsell opportunities for additional products and services.
• Build trusted relationships with key stakeholders.
• Gather and relay client feedback to internal teams (Voice of the Customer).
• Support product, sales and marketing with customer insights.
• Explain complex software and workarounds clearly.
• Manage multiple relationships in a fast-paced environment.
• Occasionally travel to client sites for onsite training.

Skills

Relationship building

Stakeholder management

Communication

Problem solving

Training delivery

Software product understanding

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Success Consultant

Bath or Leeds | Hybrid Working

35k + 4k Car Allowance + Excellent Benefits

The Opportunity

Do you have experience working in a law firm and love building relationships?

This is a fantastic opportunity to join an established software business supporting law firms across the UK.

As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software.

This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience.

If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step.

The Company

Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively.

With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support.

Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment.

What You'll Be Doing

• Managing a portfolio of clients and acting as a key point of contact throughout their customer journey
• Developing a deep understanding of each client's business, structure, processes and objectives
• Conducting detailed analysis of client requirements and identifying how the software can support their goals
• Proactively checking in with customers through remote meetings, training plans and regular engagement
• Delivering training and helping clients build the confidence to get the most from the software
• Identifying opportunities for clients to access additional products and services that support their needs
• Building strong, trusted relationships with key stakeholders
• Gathering and communicating client feedback to internal teams
• Acting as the Voice of the Customer across Product, Sales and Marketing
• Helping identify opportunities to improve the user experience, product functionality and client engagement
• Explaining complex software solutions and workarounds in a clear and concise way
• Managing multiple client relationships and priorities in a fast-paced environment
• Travelling to client sites to deliver onsite training when required

What You'll Need To Apply

• Previous experience working in a law firm, in any role, for 1+ years
• Strong relationship-building and stakeholder management skills
• Excellent written and verbal communication skills
• The ability to explain complex concepts in a simple and engaging way
• Strong analytical and problem-solving abilities
• Confidence delivering training sessions, both remotely and onsite
• Strong knowledge of Microsoft Word, Excel and Outlook
• The ability to quickly learn and understand complex software systems
• A full UK driving licence and access to a car
• Willingness to travel when required

What's In It For You

• Competitive basic salary
• Hybrid workin
• 25 days holiday + bank holidays
• 8% employer pension contribution
• Private health insurance, including optical and dental cover
• Life insurance
• Employee Assistance Programme
• Perkbox membership
• Free light lunch and snacks when in the office
• The opportunity to develop experience across Customer Success, training, business analysis and commercial account development
• Join an experienced and supportive Client Success team
• Work for a well-established technology business with a strong reputation in its market