Customer Success & Support Specialist

Witan Search; Royal Leamington Spa; On-site; GBP 22,000 - 30,000; Full time

Job summary

Witan Search is seeking a Customer Service Specialist to be the first point of contact for customers, delivering clear information and smooth processes from enquiry to order completion.

You will collaborate with Sales Engineers, Account Managers and suppliers to maintain strong relationships, prepare quotations, manage orders, and ensure data accuracy across CRM and ERP systems. A proactive, organized communicator will thrive in this role.

Qualifications

• Experience delivering high‑quality customer service and resolving issues promptly.
• Strong written and verbal communication with attention to detail.
• Ability to manage multiple tasks under pressure and stay organised.

Responsibilities

• Assist customers from first enquiry to order completion and after sales support.
• Coordinate with Sales Engineers and Account Managers to maintain relationships.
• Prepare quotations with the sales team and suppliers.
• Manage order lifecycle including returns, credits and invoicing.
• Update customer records and CRM/ERP data accurately.
• Support onboarding and promote our digital tools and e‑commerce platforms.

Skills

Customer service

Communication

Problem solving

Organisation

Tools

CRM software

ERP system

MS Excel

Job description

Witan Search is seeking a Customer Service Specialist to be the first point of contact for customers, delivering clear information and smooth processes from enquiry to order completion.

You will collaborate with Sales Engineers, Account Managers and suppliers to maintain strong relationships, prepare quotations, manage orders, and ensure data accuracy across CRM and ERP systems. A proactive, organized communicator will thrive in this role.