Customer Success & Sales Support Specialist

Calbarrie Compliance Services Ltd; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Training & development

Career progression

Team environment

Job summary

Calbarrie Compliance Services Ltd is seeking a proactive Customer Service Representative to join our Cheltenham team. The role supports the sales team, maintains accurate customer records, follows up quotations, and develops relationships with existing customers.

Working in an office-based environment, you will handle inquiries by phone and email, deliver excellent service, and help drive repeat business while contributing to a high-performing customer-centric culture.

Qualifications

• Minimum 2 years' experience in a customer service, sales administration or similar office-based role.
• Confident and professional telephone manner.
• Strong communication and interpersonal skills.
• Comfortable making soft sales calls and following up quotations.
• Experience using CRM systems and Microsoft Office, particularly Excel.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent problem-solving and time management skills.

Responsibilities

• Update and maintain customer records within the CRM system.
• Follow up outstanding quotations and customer enquiries.
• Make proactive calls to existing customers to encourage repeat business and maintain relationships.
• Assist with sales administration activities, including processing customer orders.
• Handle customer enquiries via telephone and email.
• Provide excellent customer service and resolve customer issues efficiently.
• Work closely with the sales team to maintain accurate customer information.
• Maintain a high level of organisation and attention to detail.

Skills

Customer service experience

Phone manner

CRM systems

Excel

Communication skills

Time management

Tools

CRM systems

Microsoft Excel

Job description

Calbarrie Compliance Services Ltd is seeking a proactive Customer Service Representative to join our Cheltenham team. The role supports the sales team, maintains accurate customer records, follows up quotations, and develops relationships with existing customers.

Working in an office-based environment, you will handle inquiries by phone and email, deliver excellent service, and help drive repeat business while contributing to a high-performing customer-centric culture.