Customer Support & Sales Admin – Office-Based

ICE; Eling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave plus bank hols

Enhanced workplace pension scheme

ICE Cube discount portal

Life assurance 2x annual salary

Bonus £100 after 5 years, then £25 per

Holiday buy back scheme

Job summary

ICE, the UK's largest independent provider of cleaning equipment, is seeking a Customer Support Administrator in Totton. The role is 40 hours per week, Monday to Friday, office-based, supporting the sales team and managing orders from intake to delivery.

The ideal candidate will have GCSEs, strong IT skills, and excellent communication both on the phone and by email, with prior experience in a similar role desirable.

Qualifications

• Education to GCSE level or equivalent (Maths and English Grade C or above)
• Proficiency in IT and competent use of Microsoft Office Applications
• Strong communication skills with excellent telephone and email manner
• Previous experience in a similar role/environment, demonstrating competency and familiarity with operational scheduling (desirable)

Responsibilities

• Act as the main point of contact for all customer sales-related enquiries via telephone and email, providing prompt and professional assistance
• Record sales leads and relevant information in the Customer Relationship Management database to facilitate effective follow-up and tracking
• Process customer orders from inception to dispatch and successful delivery within established timelines, ensuring customer expectations are met
• Collaborate with internal colleagues across various hubs to coordinate order fulfilment and delivery, maintaining alignment with customer expectations

Skills

Customer service

Telephone support

Email support

Order processing

CRM

Education

GCSEs in Maths & English

Tools

Microsoft Office

Job description

ICE, the UK's largest independent provider of cleaning equipment, is seeking a Customer Support Administrator in Totton. The role is 40 hours per week, Monday to Friday, office-based, supporting the sales team and managing orders from intake to delivery.

The ideal candidate will have GCSEs, strong IT skills, and excellent communication both on the phone and by email, with prior experience in a similar role desirable.