Junior Customer Success Representative (UK)

Detego Global; Horsham; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid working after probation

25 days annual leave

Company mobile phone

Laptop provided

Bonuses

Team events

Job summary

Detego Global in the UK is seeking a proactive Junior Customer Success Representative to help customers maximise value from Detego technology. You'll support customers from trials and onboarding to training, renewals, and ongoing account support, working closely with the Sales team.

Based in Horsham, this role is office-based initially, with the option to work from home half a day per week after probation and achievement of KPIs.

Qualifications

• Experience in customer success, account management or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Ability to manage onboarding, renewals and ongoing account support.
• Comfort using CRM systems and maintaining accurate customer records.
• Willingness to develop technical understanding of Detego software.
• Based in or willing to commute to Horsham, West Sussex.

Responsibilities

• Support customer satisfaction, retention and growth with the Sales team.
• Build relationships through proactive engagement and regular check-ins.
• Manage renewals and coordinate onboarding from trials to adoption.
• Maintain accurate customer information in the CRM and assist with quotations.
• Identify needs and suggest relevant Detego solutions.
• Provide first-line support for software installation and functionality.

Skills

Customer success

Account management

CRM systems

Communication skills

Problem solving

Job description

Junior Customer Success Representative (UK)

The Opportunity

We’re looking for a proactive Junior Customer Success Representative to help our customers get maximum value from Detego technology. Working closely with our Sales team, you’ll support customers throughout their journey, from initial trials and onboarding to training, ongoing account support, and renewals.

You’ll build strong relationships, develop an in-depth understanding of our technology, and identify opportunities to provide additional support and relevant solutions. This is an ideal opportunity for someone who enjoys solving problems, taking ownership, and delivering an excellent customer experience.

Place of Work:

Horsham, West Sussex. This is initially an office-based role, with the opportunity to work from home for half a day per week following successful completion of probation and achievement of agreed KPIs.

Key Responsibilities:

• Support customer satisfaction, retention, and growth, working closely with the wider Sales team.
• Build strong customer relationships through proactive engagement and regular check-ins.
• Manage customer renewals, engaging with customers in advance to ensure a smooth and timely process.
• Coordinate customer onboarding, from initial trials and licence activation to training and ongoing adoption.
• Maintain accurate customer information within the CRM and support quotation and renewal processes.
• Ensure customers are making effective use of Detego technology and are kept informed of relevant new features and capabilities.
• Provide first-line assistance with software installation and functionality.
• Identify customer needs and opportunities to provide additional support or introduce relevant Detego solutions.
• Previous experience in customer success, account management, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• A proactive approach to customer engagement and problem-solving.
• Experience supporting customer onboarding, account management, and renewals.
• Confidence using CRM systems and maintaining accurate customer records.
• The ability to develop a strong technical understanding of software products and provide first-line customer support.
• Ability to commute to our Horsham, West Sussex office.
• Experience within the software or technology industry.
• Experience identifying customer needs and recommending relevant products or solutions.
• Familiarity with quotation, renewal, or licence management processes.

What We Offer:

• Comprehensive training on the Detego technology portfolio.
• Shadowing and mentoring to support your development.
• Clear opportunities for career progression within Customer Success.
• A supportive and collaborative working environment.
• The opportunity to work with award-winning technology used by customers around the world.
• A workplace culture recognised by the Top 100 Culture Awards, with many colleagues building long-term careers at Detego Global.

Perks and Benefits:

• Competitive base salary from £30,000+, depending on experience, plus bonuses.
• 25 days’ annual leave, plus birthday leave.
• Increased annual leave based on length of service.
• Hybrid working following successful completion of probation and achievement of agreed KPIs.
• Corporate discounts, welfare, and legal assistance.
• Company-provided mobile phone and laptop.
• Employee rewards and recognition schemes.
• Regular team-building activities, outings, and social events.

Why Join Detego Global?

If you’re passionate about building strong customer relationships and helping customers get the most from innovative technology, we’d love to hear from you.

You’ll have the opportunity to develop your customer success and technical expertise within a global technology business, while supporting customers using Detego technology to tackle complex digital investigation challenges.

Join Detego Global and play an important role in delivering the customer experience behind our award-winning technology.