Customer Success Rep – Onsite Hull with Health Benefits

Latus Group; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays + birthday off

Bupa Healthcare Cash Plan

Life insurance

Contributory pension

Yodha Wellbeing App

Exclusive employee discounts

Job summary

Latus Group in Hull is seeking a Customer Service Representative to join our Occupational Health and Wellbeing team on a full-time, on-site basis. You will support new client onboarding, manage customer enquiries, and ensure queries are handled efficiently across the business, acting as a central point of contact for clients.

You will build strong relationships, provide a professional, responsive service, and collaborate with internal teams to ensure clear communication, timely resolutions, and

Qualifications

• Strong administrative experience within a fast-paced, office-based environment.
• Excellent communication and interpersonal skills at all levels.
• Highly organised with strong time management and prioritisation.
• Ability to manage multiple enquiries and deadlines simultaneously.
• Attention to detail and accuracy across work activities.
• Customer-focused and professional service delivery.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Support the seamless onboarding of new clients across services.
• Guide customers through processes, systems and points of contact.
• Manage shared customer enquiry inboxes and communications.
• Respond promptly and professionally to client enquiries.
• Monitor feedback and escalate insights for service improvement.
• Act as the key link between customers and internal teams.
• Provide administrative support to Health Surveillance team as required.
• Assist wider business functions, including Clinical Administration.
• Maintain accurate records of customer interactions and activity.

Skills

Administrative experience

Communication skills

Time management

Prioritisation

Multi-tasking

Attention to detail

Customer-focused service

CRM proficiency

Microsoft Office

Client-facing experience

Tools

CRM

Microsoft Office

Job description

Latus Group in Hull is seeking a Customer Service Representative to join our Occupational Health and Wellbeing team on a full-time, on-site basis. You will support new client onboarding, manage customer enquiries, and ensure queries are handled efficiently across the business, acting as a central point of contact for clients.

You will build strong relationships, provide a professional, responsive service, and collaborate with internal teams to ensure clear communication, timely resolutions, and