Clinical Services Coordinator

Latus Group; Hull and East Yorkshire; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave + holidays

Bupa Healthcare Cash Plan

Life insurance

Contributory pension scheme

Yodha Wellbeing App

Exclusive employee discounts

Job summary

Latus Group in Hull, England, is seeking a Clinical Services Coordinator to ensure efficient delivery of Regulatory and Occupational Health services. You will coordinate appointments, manage clinician diaries and support referrals.

Work with clients and teams to triage bookings within SLAs, maintain records, improve scheduling processes and ensure GDPR compliance. Previous scheduling/administration experience is preferred.

Qualifications

• Previous experience in a scheduling, coordination, administration or customer service role.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating appointments, diaries or workloads across multiple stakeholders.
• Excellent communication skills, with confidence liaising with clients, clinicians and internal teams.
• Strong attention to detail and a commitment to maintaining accurate records and documentation.
• Ability to work to deadlines and achieve Service Level Agreements (SLAs).
• Proactive approach to problem-solving and to resolving scheduling challenges.
• Collaborative team player with the ability to work across departments.
• Understanding of GDPR and the importance of handling confidential information.

Responsibilities

• Scheduling Occupational Health and Regulatory Services appointments across multiple channels, including telephone, email, SMS and internal systems.
• Coordinating referrals and follow-on appointments, ensuring all required information is obtained to support efficient booking.
• Proactively managing clinician diaries to maximise utilisation and optimise appointment capacity.
• Matching appointments to the most suitable clinical resource, balancing location, availability and commercial considerations.
• Working closely with clinicians, associates, logistics teams and clients to coordinate appointments and resolve scheduling challenges.
• Ensuring all bookings are completed within agreed Service Level Agreements (SLAs).
• Maintaining accurate and up-to-date records across scheduling and case management systems.
• Monitoring outstanding referrals and proactively drive cases through to completion.
• Arranging travel, accommodation and purchase orders where required.
• Keeping clients informed through regular updates on appointment status and progress.
• Delivering a professional, responsive service when handling client enquiries and resolving scheduling issues.
• Identifying opportunities to improve efficiency and enhance scheduling processes.
• Maintaining compliance with GDPR, confidentiality standards and company policies at all times.
• Collaborating with Clinical Services, Operations, Regulatory Services and Account Management teams to deliver an exceptional customer experience.

Skills

Scheduling

Coordination

Communication

Attention to detail

Stakeholder management

GDPR compliance

Customer service

Job description

Join a business that's shaping the future of workplace health. At Latus Group, we're one of the UK's leading Occupational Health and Wellbeing providers, supporting over 5,000 clients nationwide. Through our Occupational Health, Health Surveillance and Occupational Hygiene services, we help organisations create healthier, safer and more productive workplaces. With ambitious growth plans and a strong focus on innovation and customer experience, there's never been a more exciting time to join us.

The Clinical Services Coordinator plays a key role in ensuring the efficient delivery of Regulatory and Occupational Health services across the business. The postholder is responsible for coordinating appointments, managing clinician diaries, allocating resources, and supporting the progression of occupational health referrals and services.

Working closely with clients, clinicians, and internal departments, the Services Coordinator ensures appointments are triaged and booked within agreed service level agreements (SLAs), maintains excellent client communication, and maximises diary utilisation while supporting commercial performance and operational efficiency.

Key Responsibilities

• Scheduling Occupational Health and Regulatory Services appointments across multiple channels, including telephone, email, SMS and internal systems.
• Coordinating referrals and follow-on appointments, ensuring all required information is obtained to support efficient booking.
• Proactively managing clinician diaries to maximise utilisation and optimise appointment capacity.
• Matching appointments to the most suitable clinical resource, balancing location, availability and commercial considerations.
• Working closely with clinicians, associates, logistics teams and clients to coordinate appointments and resolve scheduling challenges.
• Ensuring all bookings are completed within agreed Service Level Agreements (SLAs).
• Maintaining accurate and up-to-date records across scheduling and case management systems.
• Monitoring outstanding referrals and proactively drive cases through to completion.
• Arranging travel, accommodation and purchase orders where required.
• Keeping clients informed through regular updates on appointment status and progress.
• Delivering a professional, responsive service when handling client enquiries and resolving scheduling issues.
• Identifying opportunities to improve efficiency and enhance scheduling processes.
• Maintaining compliance with GDPR, confidentiality standards and company policies at all times.
• Collaborating with Clinical Services, Operations, Regulatory Services and Account Management teams to deliver an exceptional customer experience.

Key Requirements

• Previous experience in a scheduling, coordination, administration or customer service role.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating appointments, diaries or workloads across multiple stakeholders.
• Excellent communication skills, with confidence liaising with clients, clinicians and internal teams.
• Strong attention to detail and a commitment to maintaining accurate records and documentation.
• Ability to work to deadlines and achieve Service Level Agreements (SLAs).
• Proactive approach to problem-solving, with the ability to resolve scheduling challenges effectively.
• Comfortable working with multiple systems and learning new technologies quickly.
• Strong customer focus, with a passion for delivering an outstanding service experience.
• Ability to prioritise workload and remain organised under pressure.
• Good commercial awareness and the ability to balance client needs with business objectives.
• A collaborative team player who enjoys working across different departments.
• Understanding of GDPR and the importance of handling confidential information appropriately.
• Previous experience within Occupational Health, Healthcare Scheduling, Clinical Services or a regulated environment would be advantageous, but not essential.
• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and driver of excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

Closing date: This vacancy may close before the stated deadline if enough applications are received. Early submission is therefore advised.

Clinical Services Coordinator • Hull, England, GB