Onsite IT Support Engineer – Hull, 1st/2nd Line

Latus Group; Hull and East Yorkshire; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

20 days leave

Bupa Health Plan

Life insurance

Contributory pension

Wellbeing app

Employee discounts

Job summary

Latus Group is seeking an IT Support Engineer for a permanent, on-site role in Hull. You will be the go-to IT contact across the group, handling devices and accounts and supporting colleagues day-to-day, reporting to the IT Support Manager.

You’ll troubleshoot Windows 11, macOS, and Microsoft 365 apps (Outlook, Teams, OneDrive), manage Intune and Azure AD, and support onboarding and offboarding with SLA-driven tickets.

Qualifications

• 1st/2nd line IT support experience required.
• Strong Microsoft 365 knowledge incl Exchange Online, Teams, SharePoint, OneDrive.
• Experience with Azure AD, MFA and Entra ID.
• Experience with Windows 11, macOS and Microsoft 365 applications.
• Experience with device management using Intune and Windows Autopilot.

Responsibilities

• Provide 1st and 2nd line IT support via telephone, Teams, email, remote tools and in person.
• Log and manage tickets in Freshservice and meet SLAs.
• Troubleshoot Windows 11, macOS, Microsoft 365 apps (Outlook, Teams, OneDrive).
• Provide onboarding/offboarding IT support including account provisioning.
• Assist with device provisioning and access management.
• Deliver professional, customer-focused IT support.

Skills

Microsoft 365

Azure AD

Windows 11

Intune

MFA

Ticketing systems

Customer service

Networking basics

Security tools

Communication skills

Tools

Freshservice

Job description

Latus Group is seeking an IT Support Engineer for a permanent, on-site role in Hull. You will be the go-to IT contact across the group, handling devices and accounts and supporting colleagues day-to-day, reporting to the IT Support Manager.

You’ll troubleshoot Windows 11, macOS, and Microsoft 365 apps (Outlook, Teams, OneDrive), manage Intune and Azure AD, and support onboarding and offboarding with SLA-driven tickets.