Customer Service Representative

Latus Group; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays + birthday off

Bupa Healthcare Cash Plan

Life insurance

Contributory pension

Yodha Wellbeing App

Exclusive employee discounts

Job summary

Latus Group in Hull is seeking a Customer Service Representative to join our Occupational Health and Wellbeing team on a full-time, on-site basis. You will support new client onboarding, manage customer enquiries, and ensure queries are handled efficiently across the business, acting as a central point of contact for clients.

You will build strong relationships, provide a professional, responsive service, and collaborate with internal teams to ensure clear communication, timely resolutions, and

Qualifications

• Strong administrative experience within a fast-paced, office-based environment.
• Excellent communication and interpersonal skills at all levels.
• Highly organised with strong time management and prioritisation.
• Ability to manage multiple enquiries and deadlines simultaneously.
• Attention to detail and accuracy across work activities.
• Customer-focused and professional service delivery.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Support the seamless onboarding of new clients across services.
• Guide customers through processes, systems and points of contact.
• Manage shared customer enquiry inboxes and communications.
• Respond promptly and professionally to client enquiries.
• Monitor feedback and escalate insights for service improvement.
• Act as the key link between customers and internal teams.
• Provide administrative support to Health Surveillance team as required.
• Assist wider business functions, including Clinical Administration.
• Maintain accurate records of customer interactions and activity.

Skills

Administrative experience

Communication skills

Time management

Prioritisation

Multi-tasking

Attention to detail

Customer-focused service

CRM proficiency

Microsoft Office

Client-facing experience

Tools

CRM

Microsoft Office

Job description

Customer Service Representative| FT| Perm |Hull |Onsite| £26,227 + Benefits

At Latus Group, we're on a mission to empower healthier working lives. As one of the UK's leading Occupational Health and Wellbeing providers, and proud to be the third largest in the sector, we partner with organisations nationwide to help their people stay healthy, safe and productive.

We are now looking for a Customer Success Representative to join our team based in Hull. Playing a key role in delivering an exceptional client experience, you will support new client onboarding, manage customer enquiries, and ensure queries and feedback are handled efficiently across the business. Acting as a central point of contact, you will build strong client relationships, provide a professional and responsive service, and work closely with internal teams to ensure clear communication, seamless collaboration, and successful outcomes for our customers.

Key Responsibilities

Responsibilities will include but are not limited to :

• Supporting the seamless onboarding of new clients across Latus Group services
• Guiding customers through key processes, systems, and points of contact from day one
• Managing shared customer enquiry inboxes and ensuring all communications are handled efficiently
• Responding to client enquiries promptly, professionally, and with a customer-first approach
• Monitoring customer feedback and ensuring concerns are addressed effectively
• Identifying feedback trends and highlighting insights to support service improvement
• Acting as the key link between customers and internal teams to ensure timely resolution of queries
• Providing administrative support to the Health Surveillance team as required
• Assisting wider business functions, including Clinical Administration, to support operational needs
• Maintaining accurate and up-to-date records of customer interactions and service activity

Key Requirements

• Strong administrative experience within a fast-paced, office-based environment, with confidence using a range of IT systems
• Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels
• Highly organised with strong time management skills and the ability to prioritise effectively
• Capable of managing multiple enquiries, tasks, and deadlines simultaneously
• Exceptional attention to detail and accuracy in all aspects of work
• Professional, proactive, and customer-focused approach to service delivery
• Proficient in Microsoft Office and experienced in using CRM and administrative systems
• Previous experience within a Customer Service, Customer Success, or client-facing role (desirable)
• Experience within Occupational Health, Healthcare, or Professional Services environments (desirable)
• Experience managing shared inboxes, customer enquiries, or case management systems (desirable)
• 20 days annual leave, plus bank holidays and an additional day off to celebrate your birthday
• Bupa Healthcare Cash Plan to support your health and wellbeing
• Life insurance for added peace of mind
• Contributory pension scheme
• Yodha Wellbeing App, providing access to same-day GP appointments, counselling support, and wellbeing resources
• Exclusive employee discounts across a wide range of retail brands

Latus Group is committed to creating a workplace where everyone belongs. We proudly embrace diversity, champion inclusion, and recognise that our people are what make us different. Their expertise, collaboration, and drive for excellence are the foundations of our success and the reason we continue to grow and make a positive impact.

Closing date: This vacancy may close before the stated deadline if enough applications are received. Early submission is therefore advised.