Occupational Health Scheduling Specialist

Latus Group; Hull and East Yorkshire; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave + holidays

Bupa Healthcare Cash Plan

Life insurance

Contributory pension scheme

Yodha Wellbeing App

Exclusive employee discounts

Job summary

Latus Group in Hull, England, is seeking a Clinical Services Coordinator to ensure efficient delivery of Regulatory and Occupational Health services. You will coordinate appointments, manage clinician diaries and support referrals.

Work with clients and teams to triage bookings within SLAs, maintain records, improve scheduling processes and ensure GDPR compliance. Previous scheduling/administration experience is preferred.

Qualifications

• Previous experience in a scheduling, coordination, administration or customer service role.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating appointments, diaries or workloads across multiple stakeholders.
• Excellent communication skills, with confidence liaising with clients, clinicians and internal teams.
• Strong attention to detail and a commitment to maintaining accurate records and documentation.
• Ability to work to deadlines and achieve Service Level Agreements (SLAs).
• Proactive approach to problem-solving and to resolving scheduling challenges.
• Collaborative team player with the ability to work across departments.
• Understanding of GDPR and the importance of handling confidential information.

Responsibilities

• Scheduling Occupational Health and Regulatory Services appointments across multiple channels, including telephone, email, SMS and internal systems.
• Coordinating referrals and follow-on appointments, ensuring all required information is obtained to support efficient booking.
• Proactively managing clinician diaries to maximise utilisation and optimise appointment capacity.
• Matching appointments to the most suitable clinical resource, balancing location, availability and commercial considerations.
• Working closely with clinicians, associates, logistics teams and clients to coordinate appointments and resolve scheduling challenges.
• Ensuring all bookings are completed within agreed Service Level Agreements (SLAs).
• Maintaining accurate and up-to-date records across scheduling and case management systems.
• Monitoring outstanding referrals and proactively drive cases through to completion.
• Arranging travel, accommodation and purchase orders where required.
• Keeping clients informed through regular updates on appointment status and progress.
• Delivering a professional, responsive service when handling client enquiries and resolving scheduling issues.
• Identifying opportunities to improve efficiency and enhance scheduling processes.
• Maintaining compliance with GDPR, confidentiality standards and company policies at all times.
• Collaborating with Clinical Services, Operations, Regulatory Services and Account Management teams to deliver an exceptional customer experience.

Skills

Scheduling

Coordination

Communication

Attention to detail

Stakeholder management

GDPR compliance

Customer service

Job description

Latus Group in Hull, England, is seeking a Clinical Services Coordinator to ensure efficient delivery of Regulatory and Occupational Health services. You will coordinate appointments, manage clinician diaries and support referrals.

Work with clients and teams to triage bookings within SLAs, maintain records, improve scheduling processes and ensure GDPR compliance. Previous scheduling/administration experience is preferred.