Customer Success & Orders Coordinator

Vincere; Biggleswade; On-site; GBP 28,000 - 32,000; Full time

Job summary

Vincere is seeking a proactive Customer Services Coordinator in Biggleswade to manage customer enquiries, prepare quotes, and process orders. The role supports the operations team to ensure smooth workflow and accurate record-keeping, with a focus on clear communication and timely updates to customers.

The successful candidate will have at least three years in customer service and administration, be proficient in Microsoft Office (Excel/Outlook), and comfortable handling multiple tasks in a

Qualifications

• At least three years’ experience in customer service and administration.
• Experience preparing quotations or estimates and processing orders.
• Strong attention to detail, organisation and communication skills.
• Confidence managing several priorities in a busy environment.
• Good knowledge of Microsoft Office, including Excel and Outlook.
• A professional telephone manner and a willingness to learn new systems.

Responsibilities

• Responding to customer enquiries by phone and email.
• Preparing estimates and quotations, including revisions and follow-up.
• Processing orders and checking details for accuracy.
• Coordinating jobs with the operational team and updating customers on progress.
• Maintaining records using internal systems and spreadsheets.
• Supporting the wider customer service team with day-to-day administration.

Skills

Customer service

Administration

Quotations

Processing orders

Attention to detail

Organisation

Communication

Multitasking

Telephone manner

Tools

Microsoft Office

Excel

Outlook

Job description

Vincere is seeking a proactive Customer Services Coordinator in Biggleswade to manage customer enquiries, prepare quotes, and process orders. The role supports the operations team to ensure smooth workflow and accurate record-keeping, with a focus on clear communication and timely updates to customers.

The successful candidate will have at least three years in customer service and administration, be proficient in Microsoft Office (Excel/Outlook), and comfortable handling multiple tasks in a