Customer Success & Orders Administrator

Steelite; Chesterfield; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Casual dress

Company pension

Cycle to work scheme

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Sick pay

Discounted product

Enhanced annual leave

Company events

Healthcare Cash Plan

Free Pension Advice

Occupational Health Screening

Employee Assistance Programme

Enhanced Maternity Pay

Enhanced Paternity Pay

Bereavement Leave

Reward and Recognition Programme

Long Service Awards

Pre-Retirement Scheme

Job summary

Steelite Utopia is recruiting a Customer Services Administrator in the United Kingdom. The role supports the Customer Services team to deliver a high standard of service to internal and external customers, handling queries, processing orders, managing claims and returns, and liaising with internal departments to meet requirements.

The successful candidate will work in a busy, process-driven environment reporting to the Customer Services Team Leader and contributing to continuous improvement

Qualifications

• Previous experience in a customer service or administrative role is essential.
• Strong written and verbal communication skills are required.
• High attention to detail with the ability to manage multiple tasks in a process-driven environment.

Responsibilities

• Act as a first point of contact for customer enquiries via telephone and the shared email inbox.
• Process sales orders accurately and efficiently using internal systems.
• Carry out daily operational checks and maintain accuracy of records.
• Investigate and resolve customer claims and queries, escalating where appropriate.
• Issue credit notes and process returns in line with company procedures.
• Liaise with warehouse, logistics and other internal teams to resolve order or delivery issues.
• Maintain knowledge of Steelite Utopia products and services.
• Support weekly reporting and case management activities.

Skills

Customer service

Administrative support

Strong communication

Attention to detail

Multitasking

Team player

Tools

Microsoft Excel

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Job description

Steelite Utopia is recruiting a Customer Services Administrator in the United Kingdom. The role supports the Customer Services team to deliver a high standard of service to internal and external customers, handling queries, processing orders, managing claims and returns, and liaising with internal departments to meet requirements.

The successful candidate will work in a busy, process-driven environment reporting to the Customer Services Team Leader and contributing to continuous improvement