Customer Services Administrator

Steelite

Chesterfield

On-site

GBP 23,000 - 31,000

Full time

14 days+

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Benefits offered by this job

Casual dress

Company pension

Cycle to work scheme

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Sick pay

Discounted product

Enhanced annual leave

Company events

Healthcare Cash Plan

Free Pension Advice

Occupational Health Screening

Employee Assistance Programme

Enhanced Maternity Pay

Enhanced Paternity Pay

Bereavement Leave

Reward and Recognition Programme

Long Service Awards

Pre-Retirement Scheme

Job summary

Steelite Utopia is recruiting a Customer Services Administrator in the United Kingdom. The role supports the Customer Services team to deliver a high standard of service to internal and external customers, handling queries, processing orders, managing claims and returns, and liaising with internal departments to meet requirements.

The successful candidate will work in a busy, process-driven environment reporting to the Customer Services Team Leader and contributing to continuous improvement

Qualifications

Previous experience in a customer service or administrative role is essential.
Strong written and verbal communication skills are required.
High attention to detail with the ability to manage multiple tasks in a process-driven environment.

Responsibilities

Act as a first point of contact for customer enquiries via telephone and the shared email inbox.
Process sales orders accurately and efficiently using internal systems.
Carry out daily operational checks and maintain accuracy of records.
Investigate and resolve customer claims and queries, escalating where appropriate.
Issue credit notes and process returns in line with company procedures.
Liaise with warehouse, logistics and other internal teams to resolve order or delivery issues.
Maintain knowledge of Steelite Utopia products and services.
Support weekly reporting and case management activities.

Skills

Customer service

Administrative support

Strong communication

Attention to detail

Multitasking

Team player

Tools

Microsoft Excel

VLOOKUP

XLOOKUP

Job description

The Customer Services Administrator plays a key role within Steelite Utopia’s Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations.

Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.

Key Responsibilities

Act as a first point of contact for customer enquiries via telephone and the shared email inbox
Process sales orders accurately and efficiently using internal systems
Carry out daily operational checks
Investigate and resolve customer claims and queries, escalating where appropriate
Issue credit notes and process returns in line with company procedures
Liaise with our warehouse, logistics, and other internal teams to resolve order or delivery issues
Maintain a strong working knowledge of Steelite Utopia products and services
Build and maintain effective working relationships with internal and external stakeholders
Contribute to weekly reporting and case management activities
Support team objectives and contribute to a positive, collaborative team culture
Undertake additional customer service-related tasks as required to support business needs

Skills & Experience

Previous experience in a customer service or administrative role (essential)
Strong written and verbal communication skills
High attention to detail, with the ability to manage multiple tasks effectively
Confidence working in a process- and system-driven environment
Strong Microsoft Excel skills, including use of VLOOKUP and XLOOKUP
A positive, flexible approach with a strong team ethic

Additional Information

This role involves regular interaction with multiple departments across the business
Full training will be provided on all internal systems and processes
The duties listed are not exhaustive, and the role may evolve in line with business requirements

Join the team at Steelite Utopia, a dynamic and growing company renowned for providing the finest tableware, glassware, cutlery, foodservice, and plastic drinkware to the world’s top restaurants, hotels, and hospitality destinations. As a leader in the global ceramics and tabletop industry, Steelite Utopia prides itself on offering more than just a job, we offer long-term career opportunities at our factory and logistics hubs in North Staffordshire. Here, you’ll find a safe and professional environment that supports your career growth and provides attractive pay, benefits, and more.

When you join us, you become a valued colleague in an organisation with innovation at its core. Our state-of-the-art warehouse management system (WMS) supports our drive to deliver exceptional service with greater efficiency, packaging integrity, and picking accuracy. Our streamlined, high-tech facility allows us to hold over 30,000 pallets, ensuring speed, reduced product handling, and a cleaner, better workspace.

If you’re ready to make an impact in a company that values excellence, teamwork, and progress, we’d love to hear from you. Join Steelite Utopia and become part of a team that’s shaping the future of the hospitality industry.

£27,000 per annum

Hours

37.5 per week, Monday to Friday: 8:30am - 5:00pm