Customer Success & Order Excellence Lead

Viatris; Hatfield; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Viatris UK is seeking a Customer Liaison Executive to be the primary point of contact for a defined group of customers, providing excellent service and post‑sales support via email and phone.

In a busy, fast‑paced environment, you will review large orders, resolve discrepancies, monitor status, and coordinate with 3rd party logistics to ensure on‑time delivery while upholding compliance and high service standards.

Formación

• Proven success in managing customer accounts in a technical Customer Service role essential.

Responsabilidades

• Manage a group of customers in collaboration with internal stakeholders to achieve sales and profit targets.

Conocimientos

Customer account management

Pharma sector experience

IT skills (MS Office)

SAP/ERP expertise

Interpersonal communication

Attention to detail

Multitasking

Resilience under pressure

Deadline-driven

Organisational skills

Team player

Herramientas

SAP ERP

Microsoft Office

Descripción del empleo

Viatris UK is seeking a Customer Liaison Executive to be the primary point of contact for a defined group of customers, providing excellent service and post‑sales support via email and phone.

In a busy, fast‑paced environment, you will review large orders, resolve discrepancies, monitor status, and coordinate with 3rd party logistics to ensure on‑time delivery while upholding compliance and high service standards.