Customer Service Specialist

Peter Millar; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Peter Millar is seeking a diligent customer service professional to manage orders, inquiries, and complaints while maintaining strong relationships with select customers and sales staff. You will apply deep product knowledge and awareness of territory coverage to act as the primary link for customer communications.

The role emphasizes analysis, judgment, and sensitivity to customer needs, with the expectation of delivering high-quality service and contributing to customer retention through

Qualifications

• Experience in handling orders, inquiries, and complaints with accuracy.
• Ability to nurture relationships with customers and sales staff.
• Strong product knowledge and understanding of sales territories and customer profiles.

Responsibilities

• Receive and process customer orders, inquiries, and complaints with precision and efficiency.
• Maintain and nurture ongoing relationships with select customers and sales staff.
• Utilize knowledge of products, availability, and territories to provide tailored support.
• Respond to complex questions with accurate product and service information.
• Record and process custom orders, coordinating with teams for timely delivery.
• Escalate issues appropriately and obtain necessary approvals.

Skills

Customer service

CRM systems

Communication skills

Problem solving

Education

Post-secondary non-tertiary education

Tools

CRM system

Job description

Your Mission Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.

Your Mission Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.

HOW WILL YOU MAKE AN IMPACT?

• Receive and process customer orders, inquiries, and complaints with precision and efficiency.
• Maintain and nurture ongoing relationships with select customers and sales staff, ensuring a seamless communication link.
• Utilize in-depth knowledge of products, availability, sales territories, and customer profiles to provide tailored support.
• Provide advanced product and service information, addressing complex customer questions with expertise.
• Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
• Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
• Initiate contact with allocated customers to develop new relationships and act as the primary point of contact for resolving queries and complaints.
• Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for customer retention and business development.
• Conduct detailed customer interviews using a complex multilevel sales script to clarify requirements and gather comprehensive client information.
• Deliver exceptional service to encourage continued use of the organization's products and services.
• Adhere to organizational policies, procedures, and relevant regulatory codes, seeking authorization for any deviations.
• Engage in continuous professional development through assessment, training, coaching, and staying informed about industry best practices and technological advancements.
• Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
• Possess post-secondary non-tertiary education and exhibit a commitment to diversity and inclusion in all interactions and responsibilities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Post-Secondary Non-Tertiary Education

Experienced practitioner able to work unsupervised.