Customer Success & Office Admin Specialist

Skillframe Ltd; Sunbury-on-Thames; Remote; GBP 25,000 - 28,000; Full time

Job summary

Skillframe Ltd is seeking an Administrator & Customer Service Representative in Sunbury-on-Thames. This office-based, full-time role runs Monday to Friday with a salary of £25,000–£28,000 per year.

You will provide friendly customer support by phone, email and video calls, helping ensure every interaction leaves a positive impression. You’ll coordinate remote installations and training via Teams and Zoom, assist with order management, stock, deliveries, and logistics, and support marketing and

Qualifications

• Confident and friendly communicator with a passion for customer service.
• Tech-savvy with ability to use phone, email and video platforms.
• Organised, proactive and detail-oriented.
• Enthusiastic, positive and willing to take on varied tasks.
• Problem-solver who enjoys finding solutions.
• Interested in learning, developing skills and building a long-term career.
• Resident in or near Sunbury-on-Thames for office-based work.

Responsibilities

• Provide friendly, professional support to customers via phone, email and video calls, ensuring every interaction leaves a positive impression.
• Coordinate and deliver remote installation and training sessions using platforms such as Teams and Zoom.
• Assist with customer satisfaction surveys, gathering valuable feedback and helping to report on customer experience.
• Manage web and email orders while helping coordinate stock, deliveries and logistics.
• Get involved with marketing activities and initiatives, helping the business continue to grow.
• Provide general administrative support across the business — no two days are quite the same!

Skills

Confident communicator

Tech-savvy

Organised

Proactive

Problem-solver

Willing to learn and grow

Local to Sunbury-on-Thames

Tools

Teams

Zoom

Job description

Skillframe Ltd is seeking an Administrator & Customer Service Representative in Sunbury-on-Thames. This office-based, full-time role runs Monday to Friday with a salary of £25,000–£28,000 per year.

You will provide friendly customer support by phone, email and video calls, helping ensure every interaction leaves a positive impression. You’ll coordinate remote installations and training via Teams and Zoom, assist with order management, stock, deliveries, and logistics, and support marketing and