Customer Success Manager, RegTech for Gambling

Vixio; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Pension

Cycle to work scheme

Salary sacrifice company car scheme

20 days working abroad

Job summary

A leading regulatory intelligence firm in Greater London is seeking a Customer Success Manager to enhance client experiences within the gambling and payments industry. You will build strong relationships, identify opportunities for account expansion, and ensure customer satisfaction. The role demands exceptional communication skills and experience in a customer-facing position. This position offers a hybrid working model, with benefits including health insurance and a company car scheme.

Qualifications

• Proven experience in a customer-facing role.
• Exceptional communication and presentation skills.
• Familiarity with Customer Success platforms.

Responsibilities

• Cultivate relationships with clients and act as a trusted advisor.
• Identify opportunities for account expansion and upselling.
• Collaborate with internal teams to enhance client satisfaction.

Skills

Customer success

Strong communication skills

Analytical mindset

Stakeholder engagement

Data-driven decision making

Tools

ChurnZero

Job description

A leading regulatory intelligence firm in Greater London is seeking a Customer Success Manager to enhance client experiences within the gambling and payments industry. You will build strong relationships, identify opportunities for account expansion, and ensure customer satisfaction. The role demands exceptional communication skills and experience in a customer-facing position. This position offers a hybrid working model, with benefits including health insurance and a company car scheme.