Graduate Customer Success — Fintech RegTech Growth

Suade; Greater London; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Flexible holiday choices

Additional annual leave for tenure

Company Pension

Maternity and paternity leave

Flexible working hours

Company laptop

Work from home budget of £500

£500 Annual Training/ Development Subsidy

Perkbox

Job summary

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries. No prior experience is necessary, but candidates should be curious and analytical, with strong English communication skills. The role includes flexible working hours, a generous holiday policy, and a budget for home setup and training. Join a team committed to transforming the regulatory reporting landscape.

Qualifications

• Ambitious graduate or recent graduate with an interest in fintech.
• Ability to communicate technical information to non-technical staff.
• Demonstrated ability to maintain a detail-oriented approach.

Responsibilities

• Be the first line of contact with clients, solving information queries.
• Redirect suspected bugs to product teams with comprehensive information.
• Maintain knowledge base of common problems and recommendations.

Skills

Curious

Analytical

Organised

Proactive

Excellent English communication skills

Detail oriented

Comfortable working in a fast-paced environment

Tools

Excel

SQL

Zendesk

Jira

Job description

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries. No prior experience is necessary, but candidates should be curious and analytical, with strong English communication skills. The role includes flexible working hours, a generous holiday policy, and a budget for home setup and training. Join a team committed to transforming the regulatory reporting landscape.