Payment Systems Success Manager

ParentPay Group; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Payment Systems Success Manager to oversee financial aspects of payment processing systems. This role involves managing a dedicated team, resolving transaction discrepancies, and ensuring compliance with industry regulations. The ideal candidate will possess excellent problem-solving and communication skills, along with a strong background in payments administration. Join a forward-thinking company that values proactive individuals who can build strong relationships with internal and external stakeholders, all while contributing to the continuous improvement of payment processes and customer experiences.

Qualifications

• Experience in payments administration and team management.
• Strong problem solving and analytical skills are essential.

Responsibilities

• Manage financial aspects of payment processing systems.
• Oversee a small team and ensure high-quality customer service.

Skills

Payments Administration

Team Management

Numeracy Skills

Problem Solving

Analytical Skills

Communication Skills

Relationship Management

Attention to Detail

Initiative

Tools

Microsoft Excel

Payments Software

Job description

Payment Systems Success Manager

Department: Finance

Employment Type: Permanent - Full Time

Location: Remote, UK

Description

You will be responsible for managing all financial aspects of our payment processing systems including monitoring and resolving transaction differences and dealing with escalated customer and payer queries. In addition, you will manage a small team based in the UK and India.

The Payment Systems Success Manager will work closely with internal stakeholders across the group to ensure smooth running of our payment processing platforms. The role requires excellent problem solving and reconciliation skills as well as great verbal & written communication skills.

Key Responsibilities

• Provide high quality customer service at all times through verbal & written communication.
• Proactively monitor payment flows through the use of existing reports.
• Handle any transaction discrepancies and resolve differences between internal and external systems.
• Further develop monitoring controls and assist with implementing appropriate solutions.
• Manage a small team of direct reports, responsible for finance customer support and daily payment system tasks.
• Deepen the relationship with internal teams, such as Product & Development to collaboratively improve customer, payer and internal experience.
• Oversee credit control tasks for customer and payer debts in our payments systems.
• Manage Direct Debit Indemnity Claims (DDICs) and Chargeback challenge processes.
• Provide reporting and analysis on transaction discrepancies, DDICs, Chargebacks and support ticket trends and identify possible improvements to reduce volumes.
• Monitor compliance with BACS and merchant scheme rules.

Skills, Knowledge and Expertise

• Background in payments administration, preferably in similar industry
• Team management experience
• Excellent numeracy skills and attention to detail
• Excellent problem solving, analytical and reconciliation skills
• Good written & verbal communication skills
• Ability to manage a wide range of responsibilities across the role
• Proactive and ability to use your own initiative
• Ability to develop strong relationships with internal and external stakeholders
• Awareness of payment industry rules and regulations
• Experience in a range of payments software and applications
• Proficient in Microsoft Excel