Customer Success Executive - Informed

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Success Executive to enhance client experiences for certified brands. This role involves building strong relationships with customers and internal teams, ensuring satisfaction and compliance. The ideal candidate will demonstrate excellent communication skills, attention to detail, and the ability to manage multiple priorities effectively. Join a dynamic team dedicated to providing quality assurance in the food and beverage sector, where your contributions will directly impact customer happiness and retention. If you're passionate about customer service and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in handling customer relationships through effective communication.
• Ability to manage multiple tasks and set priorities efficiently.
• Strong attention to detail and pride in quality of work.

Responsibilities

• Build positive experiences for certified brands through outstanding service.
• Collaborate with Account Management and Compliance teams for onboarding.
• Prioritize tasks while maintaining a positive attitude.

Skills

Account Management

Task Management

Communication Skills

Attention to Detail

Job description

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Customer Success Executive - Informed, London

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Client:

LGC Group

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a05e80b7fe80

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Company Description

LGC ASSURE is a business unit within LGC Group, bound by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

Our core products in the food and beverage sector comprise:

BRCGS: Protecting brands with globally recognized supply chain assurance solutions, based in London – UK, and Milton – Canada.

INFORMED : Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK, and Lexington – US.

Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of expert food industry authorities based in Dublin – Ireland.

Job Description

The Customer Success Executive is passionate about building a positive experience for our Informed certified brands by offering outstanding service, attention to detail, and exemplary communication. Working closely with the Account Management and Compliance teams to onboard customers, and ensure compliance with customer happiness, retention, and growth goals. Success in this role relies on building engaging relationships with customers and our internal teams and handling and prioritizing tasks with a positive attitude!

Qualifications

• Account Management: You have experience handling customer relationships and are comfortable building those relationships through written and verbal communication. You can quickly build rapport and trust.
• Task and Priority Management: You can handle a long list of 'to-dos', running expectations and setting priorities without too much stress.
• Communication and Attention to Detail: Both are magnificent; you take pride in the quality of your written work and understand the importance of the details!

Additional Information

LGC is a leading, global life science tools company, providing critically meaningful components and solutions into high-growth application areas across human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website