Customer Success Manager - IT Asset Management

This Is Prime Limited; United Kingdom; On-site; GBP 42,000 - 64,000; Full time

Job summary

This Is Prime Limited is seeking a proactive Customer Success professional to manage the post-sales journey for a growing B2B portfolio. You’ll coordinate with Sales, Operations, Technical and Service Management to ensure delivery aligns with customer requirements and success metrics.

You’ll lead regular reviews, maintain schedules, and oversee onboarding handovers, risks, renewals and opportunities. Strong communication, organisation and a customer-centric mindset are essential to thrive here.

Qualifications

• Experience in Customer Success, Account Management, Client Services or a comparable customer-facing role.
• Experience managing ongoing B2B customer relationships.
• Strong communication skills and confidence working with stakeholders at different levels.
• Good organisation, attention to detail and the ability to manage multiple customers and priorities.
• A proactive approach to resolving issues, with confidence coordinating operational, technical and commercial teams.
• Commercial awareness and an understanding of customer retention and account growth.
• Experience using CRM or service management systems to track customer activity, risks and opportunities.

Responsibilities

• Manage ongoing customer relationships and understand their objectives, service requirements and measures of success.
• Support onboarding following handover from Sales, ensuring requirements are documented and understood internally.
• Run regular customer reviews and maintain agreed communication schedules.
• Coordinate internal teams to deliver customer requirements and resolve service issues.
• Identify risks to customer satisfaction and retention, taking action before problems develop.
• Recognise opportunities for additional services, sites or solutions, working alongside Sales.
• Support renewals and account planning, keeping customer records, actions and opportunities up to date.
• Use customer feedback and service data to improve processes and the customer experience.

Skills

Customer Success

Account Management

Communication

Organisation

Issue Resolution

Tools

CRM systems

Job description

This Is Prime Limited is seeking a proactive Customer Success professional to manage the post-sales journey for a growing B2B portfolio. You’ll coordinate with Sales, Operations, Technical and Service Management to ensure delivery aligns with customer requirements and success metrics.

You’ll lead regular reviews, maintain schedules, and oversee onboarding handovers, risks, renewals and opportunities. Strong communication, organisation and a customer-centric mindset are essential to thrive here.