Customer Success Manager

Corporate Workplace Appointments; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Corporate Workplace Appointments is seeking a Business Analyst / Customer Success Manager based in London to build and manage key client relationships. This role is ideal for someone with a background in customer success or account management, who enjoys engaging with clients rather than focusing solely on sales.

Your responsibilities include acting as the primary point of contact for a portfolio of clients, ensuring their needs are met and that they feel valued and informed. Strong interest in technology and a willingness to learn are essential.

Qualifications

• Strong communication skills and ability to engage with clients.
• Stable career history with commitment and progression.
• Experience managing multiple clients or stakeholders concurrently.

Responsibilities

• Act as main point of contact for a portfolio of clients.
• Build long-term relationships with key stakeholders.
• Lead regular client reviews and structured communication.
• Translate client needs into actions for internal teams.
• Identify and address risks, issues, or gaps in service.

Skills

Relationship Management

Clear Communication

Client Engagement

Interest in Technology

Job description

Business Analyst / Customer Success Manager

London

5 days in the office - Covent Garden

Business Analyst - Customer Success Manager (Client Relationship Focus – Technology Services) However you do not need to come from a technical or IT background. We just need someone has actually has an interest to learn in this arena. However if you are coming from a large corporate workplace, this may not be the right move. This is working for a small Managed Service Provider(20 staff)

We’re looking for someone who builds strong, lasting relationships with clients and takes real ownership of those relationships over time.

This role sits between our clients and our technical teams. You don’t need to come from an IT background — what matters is your ability to understand client needs, communicate clearly, and manage relationships with confidence and credibility.

You’ll be supported by a strong technical team. Your role is to ensure clients feel looked after, informed, and confident in the service they receive.

This role would suit someone from a Customer Success, Account Management, Service Delivery, or Client Relationship background who enjoys working closely with clients rather than focusing on purely sales or technical delivery.

What You’ll Be Doing

• Acting as the main point of contact for a portfolio of clients (typically 8–12)
• Building long‑term relationships with key stakeholders
• Leading regular client reviews (monthly/quarterly) and maintaining structured communication
• Translating client needs into clear actions for internal technical teams
• Identifying risks, issues, or gaps in service and ensuring they are addressed
• Acting as a calm and reliable escalation point when challenges arise

What We’re Looking For

• A strong relationship manager who is comfortable picking up the phone and engaging with clients
• A stable career history that shows commitment and progression
• Experience managing multiple clients or stakeholders simultaneously
• Clear communication skills — able to simplify and structure conversations
• An interest in technology and willingness to learn (full support provided)

Backgrounds That Could Work Well

We’re open to a range of backgrounds, including:

• Customer Success Manager / Account Manager / Service Delivery Manager roles within tech platforms or service businesses
• Client Relationship Manager / Account Manager roles within recruitment or professional services

Important

• not a sales‑led role — we are not looking for aggressive sales profiles
• We’re interested in people who build trust and long‑term relationships, not just those who chase targets

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