Customer Success Manager: Grow B2B Accounts & API Wins

Jumpstart; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Jumpstart is hiring a Customer Success Manager in London to own a portfolio of B2B customers and drive usage and expansion. You will collaborate with startups across fintech and other sectors to ensure successful adoption of the platform.

You'll handle API-related questions, work with APIs and integrations, and leverage CRM tools like HubSpot, Salesforce, and Intercom to keep customers engaged and retained. This role offers rapid growth in a founder-led startup environment.

Qualifications

• 2+ years in customer success or technical support.
• Comfortable talking about APIs, SDKs or cloud software.
• CRM experience (HubSpot, Salesforce, Intercom).

Responsibilities

• Own a book of B2B customers and grow their usage.
• Spot upsell and expansion opportunities.
• Handle first-line technical questions on APIs and integrations.

Job description

Jumpstart is hiring a Customer Success Manager in London to own a portfolio of B2B customers and drive usage and expansion. You will collaborate with startups across fintech and other sectors to ensure successful adoption of the platform.

You'll handle API-related questions, work with APIs and integrations, and leverage CRM tools like HubSpot, Salesforce, and Intercom to keep customers engaged and retained. This role offers rapid growth in a founder-led startup environment.