Customer Success Manager at high-growth RegTech startup (£40k+)

Jumpstart; Greater London; Presencial; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

Jumpstart is hiring a Customer Success Manager in London to own a portfolio of B2B customers and drive usage and expansion. You will collaborate with startups across fintech and other sectors to ensure successful adoption of the platform.

You'll handle API-related questions, work with APIs and integrations, and leverage CRM tools like HubSpot, Salesforce, and Intercom to keep customers engaged and retained. This role offers rapid growth in a founder-led startup environment.

Formación

• 2+ years in customer success or technical support.
• Comfortable talking about APIs, SDKs or cloud software.
• CRM experience (HubSpot, Salesforce, Intercom).

Responsabilidades

• Own a book of B2B customers and grow their usage.
• Spot upsell and expansion opportunities.
• Handle first-line technical questions on APIs and integrations.

Descripción del empleo

The job hunting process is sh*t so we flipped it on its head. With Jumpstart, roles at high-growth startups find you.

Right now, we're hiring a Customer Success Manager at an award-winning RegTech used to verify millions of identities across five continents.

Companies across finance, legal, healthcare and e-commerce use this platform to automate ID verification, KYC and anti-money laundering checks.

What you'll do:

• Own a book of B2B customers and grow their usage
• Spot upsell and expansion opportunities
• Handle first-line technical questions on APIs and integrations

Is this you?

• 2+ years in customer success or technical support
• Comfortable talking about APIs, SDKs or cloud software
• CRM experience (HubSpot, Salesforce, Intercom)

How does Jumpstart work?

• Roles, curated: skip the job boards and the applications that go nowhere. You'll hear back within days.
• Founders pitch to you: founder videos show you the role, the team and what they need before you commit to a conversation.
• Startups apply to you: companies that like your profile send you interview requests.
• No recruiters in the middle: when the interest is mutual, we introduce you straight to the founder or hiring lead.

Once you're in, you get access to Customer Success, Account Management, Implementation, Ops and Generalist roles from Pre-Seed to Series B+, and around half of them aren't advertised anywhere else.

• Complete your profile and we'll share full details on this role, plus others that fit

Not convinced? See what Jumpstarters have to say about us.