Customer Success Lead, AI Proptech Startup

Jumpstart; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Jumpstart is seeking a Customer Success Manager in London for a seed-stage AI startup serving letting and estate agents across the UK. The role is based in the office (4 days per week) and focuses on helping customers succeed with our AI-powered agent for calls, emails and WhatsApp.

You will own a portfolio of agency customers, drive adoption, retention and expansion, and help build the customer success playbook as the team grows.

Qualifications

• Experience in customer success or account management at a B2B SaaS company.

Responsibilities

• Own a portfolio of agency customers.
• Drive adoption, retention and expansion.
• Build the customer success playbook as the team grows.

Skills

Customer success

Account management

B2B SaaS

Job description

Jumpstart is seeking a Customer Success Manager in London for a seed-stage AI startup serving letting and estate agents across the UK. The role is based in the office (4 days per week) and focuses on helping customers succeed with our AI-powered agent for calls, emails and WhatsApp.

You will own a portfolio of agency customers, drive adoption, retention and expansion, and help build the customer success playbook as the team grows.